Rebecca Knauer
Glendale,AZ
Summary
Motivated professional with demonstrated strengths in customer service, time management, and organization. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator. Ready to take on new challenges and form positive relationships with coworkers and the community.
Overview
13
13
years of professional experience
Work History
Network Operations Coordinator
Honor Health
05.2022 - Current
- Achieved seamless patient transfers and direct admissions through effective management of requests. Enhanced data collection accuracy for patient intake by implementing best practices in compliance with regulations. Improved communication between providers and documented acceptance calls with precision. Optimized patient movement across facilities by applying critical thinking and established processes.
Communications - Police Dispatcher
Paradise Valley Police Department
12.2016 - 05.2022
- Oversaw operation of radio telephone and computer equipment within communications unit.
- Collected and documented reports of crimes, fires, and medical or police emergencies.
- Managed non-emergency call operations, directing inquiries to appropriate departments and personnel.
- Evaluated caller situations to determine optimal responses and coordinated relevant service dispatch.
- Streamlined organization of files and records for efficient retrieval.
911 Operator- Police/Fire/EMS Dispatcher
Payson Police Department
11.2012 - 11.2016
- Received and evaluated incoming emergency and administrative phone calls for emergency services.
- Operated multi-frequency, multi-agency radio console with several paging systems, cross-frequency patching, and phone patching.
- Rotated between ambulance, fire, and law enforcement dispatch responsibilities in center fielding a high volume of daily calls.
- Assisted in the hiring of new employees, training and supervising new employees.
Skills
- Incident & Issue Management
- Real-Time Operations Monitoring
- Cross-Functional Communication & Coordination
- Priority-Based Task Triage
- Risk Mitigation & Escalation
- Operations Center Support
- High-Volume Multitasking in Fast-Paced Environments
- Clear, Professional Written & Verbal Communication
Timeline
Network Operations Coordinator
Honor Health
05.2022 - Current
Communications - Police Dispatcher
Paradise Valley Police Department
12.2016 - 05.2022
911 Operator- Police/Fire/EMS Dispatcher
Payson Police Department
11.2012 - 11.2016