Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Kneipp

Denver,Colorado

Summary

Dynamic small business owner and manager with over 20 years of expertise in operations leadership across various sectors. Proven track record of enhancing team performance and streamlining daily operations to boost efficiency and productivity. Skilled in process improvement and cross-functional team management, driving significant organizational success. Committed to utilizing entrepreneurial insights to achieve sustainable growth and operational excellence.

Overview

19
19
years of professional experience

Work History

(Volunteer Position) DPW Camp Lead

Apogaea
Valdez, CO
03.2023 - Current
  • Execute time management strategies to meet deadlines
  • Manage various industrial equipment while maintaining high safety standards
  • Support colleagues to foster a collaborative work environment
  • Generate creative ideas to boost team effectiveness and results
  • Perform regular upkeep and fixes on mechanical systems
  • Leed volunteer training sessions and provide ongoing support
  • Evaluate volunteer program metrics to guide operational improvements
  • Develop and communicate volunteer work schedules
  • Lead initiatives to raise public awareness of volunteer opportunities
  • Review online volunteer applications
  • Orchestrate recognition programs to improve volunteer retention
  • Develop and implement volunteer recruitment plans
  • Collaborate with other departments in order to maximize resources across the organization
  • Submit budget estimates

Chief Operating Officer

Abraxas Games, LLC
Denver, CO
09.2020 - Current
  • Leverages consultative techniques to align product recommendations with customer expectations
  • Generates content creation strategies for effective social media campaigns.
  • Writes scripts and conducts casting for promotional videos
  • Establishes and maintains business relationships with new, existing, and potential customers
  • Cultivates relationships with clientele and community stakeholders to support prolonged business development
  • Ensure all operations complied with legal and regulatory requirements
  • Establish key performance indicators for measuring success
  • Direct the daily operations of multiple departments across the organization
  • Sign and approve budgets for new funding and program initiatives
  • Lead recruitment, training, and retention of top talent
  • Monitor outcome measures, program outcomes and performance improvement
  • Create operational policies ensuring compliance with laws and regulations
  • Analyze financial data and identify areas of improvement for cost savings
  • Identify new business opportunities through market research analysis

Customer Success Manager

3 Aspens Media
Denver, CO
02.2024 - 07.2024
  • Led customer onboarding processes, ensuring smooth transition and high satisfaction levels.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.
  • Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
  • Maintained up-to-date knowledge of industry trends related to customer success management.
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Implemented quality control measures to uphold company standards.
  • Led cross-functional initiatives to streamline processes and enhance customer experience.
  • Worked closely with marketing team to create content that educates customers about our services.
  • Negotiated contract renewals and managed customer expectations to ensure satisfaction.
  • Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.
  • Researched new technologies and initiatives to improve customer experience.

Founder/Chief Operating Officer

Great Hall of Abraxas
Westminster, CO
04.2016 - 08.2020
  • Negotiated contracts with vendors and suppliers for optimal pricing structure
  • Conducted regular reviews of existing processes to identify areas of improvement
  • Managed crises and unexpected challenges, ensuring minimal impact on business continuity
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks
  • Recruited, hired and trained staff members to ensure that operational goals were met.
  • Built and led cross-functional teams, overseeing recruitment, training, and development of staff across departments
  • Implemented process changes aimed at increasing efficiency while reducing costs
  • Designed and established policies and procedures for efficient workflow managemen
  • Established and maintained strategic partnerships with key industry players to enhance business growth and development
  • Led marketing efforts, including brand development, digital marketing strategies, and public relations campaigns
  • Analyzed consumer trends data to inform product offerings and services
  • Developed long-range plans for business growth, resulting in increase in annual sales

Founder/Chief Operating Officer

Lair of Abraxas, LLC
Westminster, CO
04.2015 - 08.2020
  • Developed and implemented strategic business plans to guide the startup from conception to operational succes
  • Identified potential partnerships to expand the reach of the business
  • Designed and launched innovative products and services, ensuring they meet market needs and customer satisfaction
  • Created program to promote new managers from within, leading to cohesive leadership structure
  • Created and managed the company's financial budgeting, forecasting, and reporting systems
  • Organized events such as webinars, conferences, trade shows or other promotional activities
  • Negotiated and closed deals with suppliers, clients, and other key stakeholders to optimize operational efficiency
  • Provided leadership support during times of organizational change or uncertainty
  • Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments
  • Coordinated with product development teams to ensure timely delivery of high-quality products
  • Led strategic planning and execution to enhance profitability and company growth
  • Developed long-range plans for business growth, resulting in increase in annual sales
  • Executed on-time, under-budget project management to adhere to project road map
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches
  • Oversaw all aspects of operations including product development, marketing, sales, customer service and finance
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment
  • Worked effectively in team environments to make the workplace more productive
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Delegated work to staff, setting priorities and goals

Convention Operations Manager

Asylum Anime
Pittsburg, KS
01.2006 - 08.2012
  • Developed appealing visual merchandising designs
  • Processed bank deposits and ensured cash-on-hand security
  • Supervised arrangements for events including meals, transport, and accommodation
  • Created comprehensive summaries of expenses to aid accounting
  • Ensured consistent supply by overseeing inventory and placing necessary orders
  • Organized work shifts by assigning specific duties to team members
  • Analyzed industry trends along with competitor actions toupdate strategic approaches.
  • Achieved favorable terms by negotiating contracts with vendors
  • Swiftly addressed and managed operational challenges at events
  • Formulated strategies to expand into new markets
  • Formed and sustained strategic relationships with clients

Education

Business Administration -

San Jacinto College District
Pasadena, TX

Business Administration -

Pittsburg State University
Pittsburg, KS

Skills

  • Budgeting
  • Scheduling
  • Staff Management
  • Safety standards and protocols
  • Policies and procedures
  • Sales and Marketing
  • Coaching and mentoring
  • Schedule optimization
  • Business administration
  • Improvement initiatives
  • Creative merchandising
  • Business Development
  • Safety protocols
  • Fiscal oversight
  • Operations management
  • Recruitment and retention
  • Long-range goal setting
  • Corporate communications
  • Cost savings and reduction
  • Process improvement
  • Policy development

Timeline

Customer Success Manager

3 Aspens Media
02.2024 - 07.2024

(Volunteer Position) DPW Camp Lead

Apogaea
03.2023 - Current

Chief Operating Officer

Abraxas Games, LLC
09.2020 - Current

Founder/Chief Operating Officer

Great Hall of Abraxas
04.2016 - 08.2020

Founder/Chief Operating Officer

Lair of Abraxas, LLC
04.2015 - 08.2020

Convention Operations Manager

Asylum Anime
01.2006 - 08.2012

Business Administration -

San Jacinto College District

Business Administration -

Pittsburg State University

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Rebecca Kneipp