Rebecca Koch
Vacaville
Summary
- Dynamic Account Manager and strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies.
- Collaborative and strategic team leader with robust background in customer relationship management.
- Motivated individual with experience in customer service and sales.
- Skilled in building customer relationships and understanding customer needs.
- Strong communication and interpersonal skills for providing superior customer service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Account Manager
North Bay Distribution
05.1997 - Current
- Improved overall team productivity by implementing best practices in organization and time management.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
CNA
Your Home Nursing Services
09.1999 - 10.2001
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Sales Clerk
Navy Exchange Retail Store
03.1991 - 05.1997
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Science - Batchelor Of Science in Business Management
University of Phoenix
Green Valley, Ca.Associate of Science - Radiologist
Ortanez University
PhilippinesNo Degree - Certified Nursing Assistance
Vocational Nursing School
San Jose, CA06.1997
High School Diploma -
OCNHS
Philippines03.1984
Skills
- Account Verification
- Strategic Planning
- Account Management
- Time Management
- Strong Lead Development Skills
- Order Management
- Managing Multiple Tasks
- Weekly Payroll
- Statement Billings
- Excellent Negotiating Tactics
- Account Servicing Skills
- Customer Relationship Management
- Performance Evaluations
- Verbal and Written Communication
- Excellent Communication Skills
- Order Processing
- Customer Satisfaction
- Supporting International Sales Teams
Ability to perform the physical labor necessary.
Using mental and physical strength to complete tasks.
Timeline
CNA
Your Home Nursing Services
09.1999 - 10.2001
Account Manager
North Bay Distribution
05.1997 - Current
Sales Clerk
Navy Exchange Retail Store
03.1991 - 05.1997
Bachelor of Science - Batchelor Of Science in Business Management
University of Phoenix
Associate of Science - Radiologist
Ortanez University
No Degree - Certified Nursing Assistance
Vocational Nursing School
High School Diploma -
OCNHS
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