Summary
Overview
Work History
Education
Skills
Timeline
Generic

REBECCA GERTON

Bennett,CO

Summary

Personable Customer Service Agent providing dedicated support for CRM. High-level customer service via phone, chat and e-mail over more than 2 years for answering queries and assisting troubleshooting. Outgoing, efficient demeanor with capacity to multi-task at high levels to maintain client satisfaction.

Experienced and reliable customer service with extensive experience providing assistance in a busy call/chat center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.

Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Certified Nursing Assistant offering 3 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Helpful Parent CNA committed to making patient feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress.

Overview

10
10
years of professional experience

Work History

CNA

Colorado Family Caregivers
Denver , CO
06.2023 - Current
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Monitored food intake and output as directed by nursing staff.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Provided emotional support to family members during difficult times.
  • Participated in educational programs designed to improve knowledge of health care practices.

Turbo Tax

ShyftOff
Bennett, CO
02.2022 - 04.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Provided technical assistance to customers through online chat or telephone support.

CNA

Abby Care
Denver , CO
04.2022 - 08.2023
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Monitored food intake and output as directed by nursing staff.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Observed and reported unusual symptoms and changes to charge nurse.

Quickbooks Expert

Omni Interactions
Denver, CO
05.2022 - 09.2022
  • Performed troubleshooting and diagnosis on malfunctioning systems or components.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Greeted customers to determine wants or needs.
  • Recommended merchandise to customers based on needs and preferences.

Customer Service Agent

Randstad/Conversion Calls
Bennett, CO
03.2021 - 06.2021
  • Managed high-volume of inbound and outbound customer calls.
  • Assisted Claimants with applying for benefits, certifying weeks to get payment, and general help on account.
  • Reviewed files, records and other obtained documents to respond to customer requests.

Nanny

The Nanny Boutique, LLC
Castle Rock, CO
03.2015 - 10.2015
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Cleaned and tidied living room and kitchen after activities to maintain safe spaces.
  • Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Prepared simple snacks to feed children.
  • Regulated children's schedules to balance rest, learning and play.
  • Physically and verbally interacted with children to promote mental and emotional development.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Encouraged safe, positive behavior by redirecting children to take positive action.

Server

Flying J Restaurant
Belgrade, MT
12.2013 - 12.2014
  • Worked in a fast paced Restaurant inside a travel center as a server.
  • Handled my own cash register, as well as that customer interaction.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Bozeman High School
05.2013

Skills

  • Inbound Customer Service
  • Customer Service
  • High-energy attitude
  • Call Center Operations
  • Retail sales customer service
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • Chat customer service
  • Relationship Building
  • Flexible and Adaptable
  • Effective and Professional Communication
  • Online Chat Support
  • Compassion and Empathy
  • Maintaining confidentiality
  • Patient Care
  • Complex Problem-Solving
  • Electronic Charting
  • Direct Patient Care
  • Medical terminology knowledge
  • Care plan implementation
  • Patient-focused care

Timeline

CNA

Colorado Family Caregivers
06.2023 - Current

Quickbooks Expert

Omni Interactions
05.2022 - 09.2022

CNA

Abby Care
04.2022 - 08.2023

Turbo Tax

ShyftOff
02.2022 - 04.2024

Customer Service Agent

Randstad/Conversion Calls
03.2021 - 06.2021

Nanny

The Nanny Boutique, LLC
03.2015 - 10.2015

Server

Flying J Restaurant
12.2013 - 12.2014

High School Diploma -

Bozeman High School
REBECCA GERTON