Rebecca Koestering
Macon,NC
Summary
To obtain a career that allows me to utilize my skills, allows for new challenges, and provides an opportunity for growth.
Overview
15
15
years of professional experience
Work History
Payment Refunds Assistant Manager
Luxurban Hotels
07.2022 - Current
- Overseeing refunds issued by the team of 5 employees
- Issuing refunds
- Verify invoices, conduct internal audits, assist with system development for delinquenct accounts
- Payment processors: Payment Cloud, Glacier, Cloudbed, and Elavon
- New employee training and onboarding
Service Support Officer
Luxurban Hotels
12.2021 - 07.2022
- Customer service and guest inquiries
- Provider virtual support for multiple platforms: Dialpad, Booking.com, Agoda, Expedia
Barn Manager
Wildwynn Stables
Youngsville, NC
09.2014 - 08.2017
- Managed care of 50 horse barn and provided novice veterinary care
- Maintained communication with stakeholders
Oncology Patient Care Associate
Duke Cancer Center
Durham, NC
09.2012 - 05.2014
- Assisted underinsured and uninsured patients to receive free drugs from pharmaceutical company's patient assistance programs
- Assisted patients to obtain co-pay assistance
- Obtained drug replacement for qualified patients
- Drafted quarterly patient/hospital cost saving reports
Pharmacy Technician
Humana Rightsource Specialty Pharmacy
Cincinnati, OH
08.2009 - 06.2012
- Liaison between patients and pharmacist.
- Received incoming calls.
- Data entry of prescriptions
- Trainer
Education
Pre-Physician's Assistant - Psychology, Bible
CEDARVILLE UNIVERSITY
Cedarville, OhioSkills
- EXTENSIVE KNOWLEDGE OF MEDICARE AND MEDICAID
- PHARMACY TECH, PTCB CERTIFIED (RENEWAL IF NEEDED)
- IDX, LOTUS, EBROWSER, AND QS
- QUICKBOOKS, DIALPAD, SLACK, WORD, EXCEL, GOOGLE, ZOOM, HOSTAWAY, CLOUDBEDS, OPERA
- 9 YEARS OF PATIENT, INSURANCE, AND MEDICATION EXPERIENCE
- MEDICAL TERMINOLOGY
- CONVERSATIONAL FLUENT IN PORTUGUESE, BASIC
- CONVERSATIONAL SPANISH
- EXCEL, POWERPOINT
- THIRD PARTY COLLECTION
- DIRECT PAYMENT
References
Available upon request
Timeline
Payment Refunds Assistant Manager
Luxurban Hotels
07.2022 - Current
Service Support Officer
Luxurban Hotels
12.2021 - 07.2022
Barn Manager
Wildwynn Stables
09.2014 - 08.2017
Oncology Patient Care Associate
Duke Cancer Center
09.2012 - 05.2014
Pharmacy Technician
Humana Rightsource Specialty Pharmacy
08.2009 - 06.2012
Pre-Physician's Assistant - Psychology, Bible
CEDARVILLE UNIVERSITY