Rebecca Kolkow

• Led team to implement operational strategies and improve workflow efficiency.
• Coordinated daily operations to ensure adherence to company policies and procedures.
• Oversaw inventory management and supply chain logistics for timely deliveries.
• Facilitated communication between departments to enhance collaboration and productivity.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.

• Prepared and served high-quality coffee beverages to customers.
• Maintained cleanliness and organization of coffee preparation areas.
• Educated customers on different coffee blends and brewing methods.
• Operated espresso machines and grinders with precision and care.
• Managed inventory levels for coffee beans and supplies effectively.
• Assisted in training new baristas on company standards and procedures.
• Collaborated with team members to ensure smooth service during peak hours.
• Handled cash transactions and processed payments accurately at the register.
• Prepared and served coffee, espresso drinks, and teas.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Maintained calm demeanor during high-volume periods and special events.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Followed health, safety and sanitation guidelines to pass state inspections.

• Developed engaging social media content to promote Lamppost Coffee Roasters' brand.
• Managed social media platforms to enhance customer interaction and engagement.
• Analyzed social media trends to inform strategic planning and content creation.
• Created and scheduled posts to maintain consistent online presence for the brand.
• Monitored customer feedback on social media to improve service offerings.
• Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
• Managed the daily operations of all assigned social media accounts.
• Engaged with and responded to online audience through relevant comments.
• Designed promotional materials using graphic design software applications.

• Reviewed documents for accuracy before inputting information into systems.
• Utilized spreadsheet software to manage and analyze large data sets.
• Performed data entry from paper documents, emails, and other sources into computer systems.
• Updated existing records with new or revised information as needed.
• Created spreadsheets to track data entries.
• Managed communications by answering phone calls and responding to emails promptly.
• Assisted with document preparation, ensuring accuracy and adherence to guidelines.
• Maintained filing systems, both electronic and physical, for easy access to information.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Processed invoices for payment using accounting software applications.

Oversee bookkeeper and give monthly financial reports. Prepare and give quarterly financial report presentation.