Rebecca Kortjohn
Beavercreek,OH
Summary
Proven track record in enhancing customer satisfaction and fostering multidisciplinary team collaboration, demonstrated at West Carrollton City School District. Skilled in educational assistance and adept at managing a safe, organized environment. Achieved significant improvements in service delivery and instructional support, showcasing strong documentation and interpersonal abilities.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Certified Classroom Assistant
West Carrollton City School District
West carrollton, OH
11.2010 - 09.2021
- Supervised lunch periods and recess times, maintaining an orderly environment during breaks from academic workloads.
- Aided students individually or in small groups, reinforcing material taught by the teacher.
- Established positive relationships with students, fostering a supportive and caring environment.
Jewelry Sales Associate
Walmart
Xenia, Ohio
11.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and clients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Administrative Assistant
West Carrollton City School District
11.2010 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to parent and staff inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Manager
Express Employment
03.1987 - 06.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and clients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
General Studies
Wright State University
Dayton, OHSkills
- Educational assistance
- Instructional support
- Multidisciplinary team collaboration
- Documentation
Accomplishments
Increased jewelry sales through listening to customer’s needs and budget.
Worked with special needs students and their teachers to help them realize their potential.
Certification
Teaching assistant certification
Timeline
Jewelry Sales Associate
Walmart
11.2021 - Current
Certified Classroom Assistant
West Carrollton City School District
11.2010 - 09.2021
Administrative Assistant
West Carrollton City School District
11.2010 - 09.2021
Manager
Express Employment
03.1987 - 06.2008
Teaching assistant certification
General Studies
Wright State University
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