Rebecca Kraeutle
Maineville,OH
Summary
Accomplished professional with a proven track record in customer service and store management, notably at Luxottica. Excelled in conflict management and Microsoft Office, enhancing customer satisfaction and operational efficiency. Demonstrated adaptability by leading diverse teams and implementing innovative solutions, resulting in improved service delivery and team performance.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Eye Style of America
Montgomery, US
09.2023 - Current
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
- Participated in ongoing training sessions to stay updated on product features/updates as well as best practices for delivering exceptional customer service
- Implemented proactive measures such as sending follow-up emails/calls to establish customer satisfaction and address any outstanding concerns
- Maintained a calm and professional demeanor when dealing with difficult or irate customers, successfully de-escalating tense situations
- Mentored and coached team members on effective communication techniques, conflict resolution, and problem-solving skills
- Monitored inbound call volume trends to optimize staffing levels during peak hours
- Trained new hires on company policies & procedures as well as best practices for delivering excellent customer service
Counter Person
Morgan's Outdoor Adventures
Morrow, US
06.2017 - 11.2024
- Answer phone calls and manage camping reservations
- Maintain the grounds to assure they are clean and presentable to the public
- Assist in overseeing coworkers when the owners are out of the office
- Keep coworkers focused and make sure tasks are completed to maintain smooth business operations
- Work at the canoe rental portion of the business, including:
- Confirming reservations for large and small canoe groups
- Organizing and managing paperwork
- Securing an adequate number of canoes are prepared for the day
Appointment Scheduler
LasikPlus
Montgomery, US
10.2020 - 09.2023
- Scheduled and coordinated appointments for patients, maintaining efficient use of time and resources
- Managed a high volume of incoming calls and emails to schedule appointments in a timely manner
- Provided exceptional customer service by promptly responding to inquiries and resolving issues; often via phone, email, and chat channels
- Maintained a high level of professionalism and empathy while addressing customer concerns
Customer Service Representative
Luxottica
Mason, US
11.2017 - 09.2019
- Respond to customer requests for products, services & company information
- Answers customer emails & chats promptly & in an appropriate manner
- Cross-trained & provided back up for other customer service agents
- Member of the Employee Engagement Committee & was on the lead training/testing team when our department got new processing & ordering systems
Assistant Manager
Papa John's
Maineville, US
04.2012 - 05.2016
- Opened the store and checked that all equipment was functioning properly
- Assigned tasks to coworkers, monitored completion, and provided coaching as needed
- Addressed customer complaints about the store, products, or staff, offering resolutions and guidance to prevent recurrence
Education
Bachelor's degree - Environmental Science
Southern New Hampshire University
Remote01-2025
Skills
- Store Management Experience
- Microsoft Office and Microsoft Word
- Medical Scheduling
- Inventory Control
- Supervising Experience
- Data Entry
- Adaptability and flexibility
- Conflict Management
Timeline
Customer Care Representative
Eye Style of America
09.2023 - Current
Appointment Scheduler
LasikPlus
10.2020 - 09.2023
Customer Service Representative
Luxottica
11.2017 - 09.2019
Counter Person
Morgan's Outdoor Adventures
06.2017 - 11.2024
Assistant Manager
Papa John's
04.2012 - 05.2016
Bachelor's degree - Environmental Science
Southern New Hampshire University
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