Rebecca Krisha
Essex,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist/Personal Trainer
Planet Fitness Gym
2022.01 - 2023.08
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Representative
Distribution International
2022.02 - 2023.04
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Warehouse experience with picking orders with dolly or forklift.
- Loading and unloading Insulation material off trailers on a weekly bias in between customer interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Restaurant Waitress
The Greene Turtle
2019.09 - 2020.10
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages increasing my sales by over 10%.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Maximized table turnover rate with timely seating of new customers and effective coordination with the kitchen staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
Aircraft Cleaner
Delta Airlines
2019.12 - 2020.08
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Improved turnaround time for aircraft cleaning services, ensuring timely departures.
- Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
- Exceeded client expectations with prompt completion of interior cleaning tasks before boarding times commenced.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
Sales Floor Team Leader
Tractor Supply Company
2017.03 - 2019.09
- CETP trained and certified to fill/dispense propane
- Proper Propane Safety Precautions and Safety Logs
- TSC Forklift Certified including unloading merchandise pallets off trailers to sales floor.
- Achieved and exceeded sales goals for four consecutive months.
- Championed company products and added to 40% increase in quarterly revenue.
- Contributed to successful daily upkeep of warehouse inventory tracking.
- Managed and trained a team of eight sales associates, resulting in improved productivity and efficiency throughout the store and warehouse.
- Maintained a well-organized sales floor, ensuring products were properly displayed and easily accessible for customers.
Farm Hand
K & G Show Cattle
2010.01 - 2019.01
- Cleared away animal waste by hosing out operational areas.
- Assisted farmers with feeding and watering livestock, including cows, sheep, goats and pigs improving work production by 20%.
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
Food Service Team Leader
Mcdonalds Corp.
2015.02 - 2017.03
- Interacted with about 20 customers per day regarding inquiries and complaints, resulting in 90% positive customer feedback.
- Oversaw daily cash handling procedures to ensure accuracy in financial transactions and minimize losses due to errors or thefts.
- Managed staffing needs effectively by creating schedules that optimized coverage during peak times while minimizing costs associated with overtime pay.
- Maintained a safe and sanitary work environment by enforcing strict adherence to health codes, regulations, and best practices.
Education
High School Diploma -
Western Reserve High School
Collins, OH05.2019
Skills
- Adaptability
- Self Management
- Muli-tasking
- Strong work ethic
- Fundamental leader
- Time Management
- Communication
- Attention to detail
- Delegation
- Always Punctual
- Friendly Personality
Timeline
Customer Service Representative
Distribution International
2022.02 - 2023.04
Front Desk Receptionist/Personal Trainer
Planet Fitness Gym
2022.01 - 2023.08
Aircraft Cleaner
Delta Airlines
2019.12 - 2020.08
Restaurant Waitress
The Greene Turtle
2019.09 - 2020.10
Sales Floor Team Leader
Tractor Supply Company
2017.03 - 2019.09
Food Service Team Leader
Mcdonalds Corp.
2015.02 - 2017.03
Farm Hand
K & G Show Cattle
2010.01 - 2019.01
High School Diploma -
Western Reserve High School
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