Rebecca Krol
Rochester,NY
Summary
I am highly skilled in 4 years of customer service with valuable experience as a To-go, Server, Hostess, Food running, and Busser. a While i adept managing high-volume dining environments, I myself possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Over these years I have demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Experienced in fast-paced environments and adaptable to last-minute changes. I thrive the most under pressure and consistently earn high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Rochester, NY
04.2022 - Current
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Crew Member
Dunkin' Donuts
Rochester, NY
04.2021 - 12.2024
- Restocked kitchen supplies including food products and utensils.
- Educated customers on menu items, product ingredients and nutritional values.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Restaurant Hostess
Marriott
Rochester, NY
04.2022 - 07.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Greeted guests and sat customers at tables or in waiting areas.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Education
High School Diploma -
Greece Olympia High School
Greece, NY06-2023
Skills
- Table setting
- Dining customer service
- Price memorization
- Guest seating
- Ordering procedures
- Relationship management
- Safe food handling
- Guest relations management
- Bill computation
- Take-out service
- Performance improvement
- Suggestive selling
- POS operation
- Food running
- Table bussing
- Team collaboration
- Strong work ethic
- Fast Paced
- Problem solver
- Resilience
- Professionalism
Affiliations
- Running
- The gym
- Hiking
- Camping
- Being with friends and family
- Photography
Accomplishments
- Bagging orders at work, for a week straight we got 100% of on time, correct, and quality service
- In High School, i was on the track team and accomplished a new record for my school
Languages
English
Professional
Timeline
Server
Texas Roadhouse
04.2022 - Current
Restaurant Hostess
Marriott
04.2022 - 07.2023
Crew Member
Dunkin' Donuts
04.2021 - 12.2024
High School Diploma -
Greece Olympia High School
Similar Profiles
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
Destiny SierraDestiny Sierra
Host at Texas Roadhouse RestaurantHost at Texas Roadhouse Restaurant
Vanessa LealVanessa Leal
Server at Texas RoadhouseServer at Texas Roadhouse
Mason BeckMason Beck
Table Busser at Texas RoadhouseTable Busser at Texas Roadhouse
Kamaria EllisKamaria Ellis
PCA at Always Compassionate HealthcarePCA at Always Compassionate Healthcare