Rebecca M. Kroning
Madison,WI
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
27
27
years of professional experience
3
3
year of post-secondary education
Work History
Senior Compliance Specialist, Subject Matter Expert
TASC
Madison, WI
07.2011 - Current
- Maintained current understanding of applicable laws and kept clients in compliance with the ACA requirements.
- Received inquiries and advised on regulations related to ACA Reporting.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
- Maintained positive working relationship with fellow staff and management and identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Enrollment Coordinator
Auxiant
Madison, WI
10.2004 - 05.2011
- Completed accurate and efficient data entry and database updates to support business operations.
- Reviewed and updated account information in company computer system.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Displayed strong telephone etiquette, effectively handling difficult calls therefor consulted with customers regarding needs and addressed concerns.
Sales Assistant & Receptionist
Kubichek Office Products Group
Madison, WI
10.2001 - 05.2004
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
Server & Managing Assistant
Gino’s Restaurant
Madison, WI
03.1998 - 10.2001
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Usher
Box Office, Mitby Theater
Madison, WI
09.2000 - 05.2001
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
Education
Bachelor of Science -
UW Green Bay
Green Bay, WI 01.2024 - Current
High School Diploma -
Middleton High School
Middleton, WI06.1995
Skills
- Compliance Reporting
- Database Management
- Process Implementation
Affiliations
- Former Volunteer at DAIS to answer the 24-hour Help Line and Text Line.
Timeline
Bachelor of Science -
UW Green Bay
01.2024 - Current
Senior Compliance Specialist, Subject Matter Expert
TASC
07.2011 - Current
Enrollment Coordinator
Auxiant
10.2004 - 05.2011
Sales Assistant & Receptionist
Kubichek Office Products Group
10.2001 - 05.2004
Usher
Box Office, Mitby Theater
09.2000 - 05.2001
Server & Managing Assistant
Gino’s Restaurant
03.1998 - 10.2001
High School Diploma -
Middleton High School