Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rebecca M. Kroning

Madison,WI

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

27
27
years of professional experience
3
3
year of post-secondary education

Work History

Senior Compliance Specialist, Subject Matter Expert

TASC
Madison, WI
07.2011 - Current
  • Maintained current understanding of applicable laws and kept clients in compliance with the ACA requirements.
  • Received inquiries and advised on regulations related to ACA Reporting.
  • Offered one-on-one support for team members and managers to drive continuous improvement.
  • Identified key performance indicators and guided team members on refining procedures to improve outcomes.
  • Maintained positive working relationship with fellow staff and management and identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Enrollment Coordinator

Auxiant
Madison, WI
10.2004 - 05.2011
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Reviewed and updated account information in company computer system.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Displayed strong telephone etiquette, effectively handling difficult calls therefor consulted with customers regarding needs and addressed concerns.

Sales Assistant & Receptionist

Kubichek Office Products Group
Madison, WI
10.2001 - 05.2004
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.

Server & Managing Assistant

Gino’s Restaurant
Madison, WI
03.1998 - 10.2001
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Usher

Box Office, Mitby Theater
Madison, WI
09.2000 - 05.2001
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.

Education

Bachelor of Science -

UW Green Bay
Green Bay, WI
01.2024 - Current

High School Diploma -

Middleton High School
Middleton, WI
06.1995

Skills

  • Compliance Reporting
  • Database Management
  • Process Implementation

Affiliations

  • Former Volunteer at DAIS to answer the 24-hour Help Line and Text Line.

Timeline

Bachelor of Science -

UW Green Bay
01.2024 - Current

Senior Compliance Specialist, Subject Matter Expert

TASC
07.2011 - Current

Enrollment Coordinator

Auxiant
10.2004 - 05.2011

Sales Assistant & Receptionist

Kubichek Office Products Group
10.2001 - 05.2004

Usher

Box Office, Mitby Theater
09.2000 - 05.2001

Server & Managing Assistant

Gino’s Restaurant
03.1998 - 10.2001

High School Diploma -

Middleton High School

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Rebecca M. Kroning