Rebecca Worley
TULAROSA,NM
Summary
Knowledgeable and dedicated customer service professional with extensive experience in financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Operations Specialist
FIRST NATIONAL BANK
06.2021 - Current
- Streamlined operations by implementing effective organizational systems for customer inquiries.
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
- Prepared vendor invoices and processed incoming payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Reconciled bank accounts to verify accuracy of cash records.
Accountant
INN OF THE MOUNTAIN OF GODS RESORT
12.2019 - 05.2021
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Accounts Payable Clerk
GERALD CHAMPION REGIONAL MEDICAL CENTER
06.2008 - 12.2019
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Reconciled bank accounts to verify accuracy of cash records.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
Education
Associate of Arts - Business
New Mexico State University At Alamogordo
Alamogordo, NM05.2009
High School Diploma -
Tularosa High School
Tularosa, NM1983
Skills
- Customer Service
- Data Entry
- Customer Relations
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Filing
- Multi-line phone talent
- Assertiveness
- Coordination
Timeline
Operations Specialist
FIRST NATIONAL BANK
06.2021 - Current
Accountant
INN OF THE MOUNTAIN OF GODS RESORT
12.2019 - 05.2021
Accounts Payable Clerk
GERALD CHAMPION REGIONAL MEDICAL CENTER
06.2008 - 12.2019
Associate of Arts - Business
New Mexico State University At Alamogordo
High School Diploma -
Tularosa High School
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