Rebecca Miller
Virginia Beach,Virginia
Summary
Dedicated Administrative Technician, with exceptional communication, customer service, data entry, and office management skills. Technically savvy with a basic solid understanding of Microsoft Office and, a wide range of office machinery. Very capable of juggling multiple tasks and working under pressure. Very experienced in delivering administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Hardworking and focused Administrative professional offering excellent communication, planning, and prioritization skills demonstrated through 10-plus years of performance.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
City Of Norfolk, Department Of Public Works
07.2021 - Current
- Provided excellent customer service by answering telephone inquiries, fostering strong client relationships, Greeting visitors, and overall representing Storm Water in a professional friendly manner for over 2 years.
- Assisted with employee onboarding by orienting new hires to the Division's payroll and timesheet software (Peoplesoft).
- Assisting in Peoplesoft (payroll processing). With leave entries, On-Call schedules, and acting as lead backup each pay period.
- Opening and properly distributing incoming mail to promote quicker response to client inquiries.
- Monitoring Lucity and My Norfolk for daily citizen work orders and request needs.
- Maintaining Worker's Compensation tracking and filing procedures.
- Maintaining daily data entry for tracking and budgeting purposes.
- Organize and maintain all office supplies.
Administrative Office Manager
City Of Virginia Beach - Cultural Affairs
02.2018 - 07.2021
- Reply to correspondence by established procedures
- Proofread, and corrected documents, created agendas for monthly staff meetings
- Collected, verified, and processed employee timesheets to guarantee all staff is paid accurately and on time
- Responsible for processing payments for services rendered by individuals and organizations
- Processing payments to vendors for services received
- Collected and compiled budgetary and statistical data to prepare a wide variety of reports, including the quarterly report
- Reading and routing incoming mail, and assembling files and other materials to facilitate a reply by a supervisor
- Maintaining paper and/or electronic cross-referenced office files, as well as a variety of other records, by sorting and indexing materials alphabetically and numerically
- Serve as a receptionist, answering the telephone and giving general information in response to public inquiries
- Operating standard office machinery and city-standard software applications
- Performing other duties and requiring skills as demanded for department needs.
- Improved communication between departments for better collaboration and problem-solving.
- Streamlined office processes by implementing efficient organizational systems and procedures.
Guest Services Representative
Abacus (Aquarium)
04.2014 - 02.2018
- As a Clerk Cashier /Guest Service Clerk Cashier I provide information as well as maintain the guest service desk
- Addressing guest complaints and maintaining any forms of confrontational matters involving guests I provide the utmost in customer service care to all guests internal as well as external
- Very skilled in multi-line phone systems and a variety of office equipment and applications such as Patrons Edge, Word, Excel, and Microsoft Outlook 365
- Responding to a variety of emails by providing information or by attending to educational or other organizations/company needs
- Effectively and efficiently processed and scheduled multiple groups as well as organization's reservations for a variety of admission and premium guest experiences
- Running a variety of reports, data entry, and financial transactions as well as working the admissions line
- Attending to admission sales, balancing cash, and handling basic mathematical solutions and conjunction with maintaining records and accounts
- Communicate with guests face-to-face and over the telephone clearly and effectively to provide guests with the utmost essential expedient care possible.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Overnight Supervisor
7 - 11
05.2007 - 01.2014
- Responsible for providing quality customer service, by greeting guests with a smile as they entered the store, and delivering prompt service
- Served as night supervisor for the store, ensuring customers shopped in a clean and safe environment
- Responsible for inventory control, auditing, and replenishment
- Maintained perishable food's quality and freshness, processing any items to be removed from the inventory
- Processed many orders, ensuring accounting accuracy and monetary security.
Education
General Diploma - Business
Western International University
Tempe, AZ05.2015
Skills
- Outstanding Professional Customer Service Management
- Office Administration Skills
- Spreadsheet Management
- Data Entry
- Database Management
Skills Abilities
Office Assistant at Virginia Beach History Museums, Assistant Manager at Starbucks, Customer Service at Harris Teeter. My most recent example has been working at the Historical Homes. I have performed as an office manager, overseeing staff’s scheduling, resources, and work performance. Before the Historical Homes, I worked at the Virginia Aquarium. I work as a Line Lead and Guest Services; ensuring quality customer service, excellent job performance, and great associate and guest., Much of my life has been devoted to customer service and sales. I have spent years in the retail industry, supervising and providing quality customer service, to ensure that anyone I encounter while working received a wonderful experience., Many of the positions I have held throughout my life have required interaction with the public. I have been required to handle multiple types of situations, including stressful and sometimes combative situations. I approached each situation with a positive attitude, and having the guest leave with a positive experience., As a supervisor in my previous positions, I have prided myself on setting an example for my associates. I never expect them to complete a task I would be unwilling to do myself. A great leader also spends more time complimenting and encouraging his/her staff, rather than only remarking on issue that may occur.
References
- Karolyn Walker, Supervisor, kwalker@virginiaaquarium.com, 757-385-0307
- Daniel Decker, Co-Worker, dldecker13@hotmail.com, 757-348-5173
- Taylor Saundars, Co-Worker, tsaundars@virginiaaquarium.com, 757-348-5173
- Darnell Weeks, Friend, weeksdarn@hotmail.com, 1-520-208-4343
References
References available upon request.
Timeline
Administrative Assistant
City Of Norfolk, Department Of Public Works
07.2021 - Current
Administrative Office Manager
City Of Virginia Beach - Cultural Affairs
02.2018 - 07.2021
Guest Services Representative
Abacus (Aquarium)
04.2014 - 02.2018
Overnight Supervisor
7 - 11
05.2007 - 01.2014
General Diploma - Business
Western International University
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