Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca LaBorde

Benton,LA

Summary

Proven leader with 18 years of working experience with a global leader in the fintech industry focusing on Community, Large Banks and Data Center Core Conversions, Migrations, Acquisitions, Mergers and Denovo's. Although my career focus has been on Project Management, additional areas of experience include Sr eCommerce Conversion Analysts leading Online Banking Software Moves and New Product Implementation. I am Client Centered first as a Banker with twenty two years. Recognized as an expert communicator with Clients and my Team, delivering artifacts, Tasklist, ControlWorkbooks and presentations to multiple audiences. I love Mentoring, training and empowering the team to excel in its performance and meet the objective successfully. Works well under pressure and able to manage multiple projects.

Work Hard, Play Hard and Get "R" done!....

Overview

41
41
years of professional experience

Work History

Sr. Implementation Services Analyst

Fiserv
05.2021 - 02.2024
  • Lead over 165 eCommerce Projects
  • Part of a New Product Development Team
  • Lead several Large Data Center eCommerce Migrations
  • Developed Version Controls/GAP eCommerce Process
  • Trained and Mentored new Employees on Migrations
  • Developed Focus Review/SOW Requirements Process for eCommerce
  • Advised developers on problems with databases, performance and other issues.
  • Authored and maintained well-organized, efficient and successful Task List, Control Workbooks, testing plans
  • Operated under Scrum and Agile New Product Implementation sprints for New Development Product.
  • Tested functional and compatibility of new programs or updates requirements
  • Developed Teams Swarming Procedures
  • Lead Optimization Process eCommerce
  • Develop DGF Workstreams for New Product Development
  • Co Author Product Standup Matrix Analysis
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Spearheaded efforts to migrate existing systems onto cloud-based platforms, resulting in improved accessibility, security, and scalability.
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Queried databases for information needed for report processing.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement and Optimization.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines
  • Cultivated positive relationships with vendors to deliver timely project deadlines.
  • Devised and implemented processes and procedures to streamline operations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Implementation Services Analyst

Fiserv
05.2019 - 05.2021
  • Established and enforced project timelines and deadlines.
  • Assessed and analyzed customer requirements to develop effective project plans.
  • Devised test plans to validate accuracy of projects.
  • Communicated project updates to stakeholders at all levels.
  • Partnered with project team members to identify and quickly address problems.
  • Monitored and tracked project progress to support timely completion.
  • Led cross-functional teams to successfully complete projects.
  • Updated customers and senior leaders on progress and roadblocks.
  • Wrote, updated and maintained project documentation.
  • Developed and delivered change management support documentation and manuals.

Sr. Project Manager

Fiserv Inc
01.2006 - 05.2019
    • Worked with senior leadership to ensure large complex projects were completed on time and In Scope
    • Developed and initiated projects, including managing costs, schedule and performance to ensure timely completion
    • Delivered completed projects on time by prioritizing multiple tasks
    • Defined Project Scope requirements and project timing for each application
    • Developed detailed work plans and schedules
    • Drove Projects forward pushing through roadblocks to completion
    • Prepared and conducts informal and formal presentations
    • Prepared Executive Dashboards and Reporting
    • Monitored, Risk, Change Control throughout the Life of the Project
    • Control and tracked project performance, time, and quality by constantly evaluating project progress and conducting regular team status Meetings
    • Established planning objectives for projects by identifying key issues, approaches and performance metrics.
    • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
    • Monitored project performance to identify areas of improvement and make adjustments.
    • Achieved project deadlines by coordinating with contractors to manage performance.
    • Ensure predictable, consistent, and successful project delivery.
    • Proactive behavior by engaging in project planning activities, defining the overall scope of the project.
    • Create and maintain a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities.
    • Install mechanisms to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.).
    • Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path.
    • Ensure success criteria are defined upfront to promote alignment and actively managed to expected project outcomes.
    • Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout the project.
    • Proactively communicate the project's progress on an on-going basis, ensuring transparency throughout project lifecycle.
    • Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.
    • Manage third party relationships involved in the overall implementation project to include scheduling activities, and insuring deliverables are properly defined and completed on schedule.
    • Secure resources and assign work to resources in coordination with Resource Manager
    • Solicit and document requirements clearly and concisely report
    • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
    • Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
    • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
    • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
    • Mentored junior project managers and team members to enhance their skills and career growth.
    • Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
    • Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
    • Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
    • Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
    • Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
    • Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
    • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
    • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
    • Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
    • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
    • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
    • Monitored project progress, identified risks and implemented corrective measures to acquire success.
    • Maintained schedules to meet key milestones at every project phase.
    • Directed changes to project scope and implemented appropriate change management processes to keep project on track.
    • Communicated project plans and progress to key stakeholders and project contributors.
    • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
    • Partnered with project team members to identify and quickly address problems.
    • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
    • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
    • Crafted and maintained project plans and schedules to meet organizational objectives.
    • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
    • Established and managed change management processes to fulfill successful project transitions.
    • Updated customers and senior leaders on progress and roadblocks.
    • Monitored project progress, identified risks and took corrective action as needed.
    • Maintained open communication by presenting regular updates on project status to customers.
    • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
    • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

      • .

      • Verified quality of deliverables and conformance to specifications before submitting to clients.

Assistance Vice President Data Processing Officer

Exchange Bank
03.1983 - 12.2005
  • Developed Playbook and detail Work Streams and other PMO American Banking Institute
  • Artifacts
  • Controlled risks associated with Project by monitoring and reporting and collaborating in a cross-functional manner with internal departments and external stakeholders
  • Maintained schedules to ensure that key milestones were being met at every phase
  • Resolved challenges and increased by supervising emergency issue resolution strategy
  • Determined root cause of problems and issues to implement courses of action required to implement solutions
  • Fostered client retention by providing efficient service
  • Increased customer satisfaction by by solving problems and concerns effectively
  • 12/2005
  • Managed Fiserv Premier In-House System to ensure reliable and cost effective services
  • Executed and Managed daily Operations of Fiserv Premier In-House
  • Platform
  • Responsible for maintain Fiserv Premier System Parameters, reviewing and implementing System Specifications for maximum performance and efficiency
  • Hired Key Personnel to develop and Maintain Technologies
  • Wrote, designed and produced Management Reports using the Fiserv
  • Premier SMART System
  • Provided Leadership and established standards to ensure consistent and uniform implementations of Fiserv Premier technology
  • Responsible for Fiserv Premier Education on all Applications
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports
  • Trained and Managed Employees on the Fiserv Premier System
  • Drove a technology Task force
  • Key Stakeholder in the creation of an improved web site for the Bank and automation of Customer access
  • Managed and performed upgrades to Fiserv Premier In-House
  • System.
  • Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
  • Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
  • Reviewed incoming correspondence and drafted appropriate responses for CEO and other high-level stakeholders.
  • Allocated work assignments and tasks to comprehensively manage administrative projects.
  • Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
  • Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
  • Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Achieved significant cost savings through supply chain optimization efforts such as strategic sourcing initiatives and logistics improvements.
  • Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
  • Oversaw mergers and acquisitions activities that expanded company footprint into new markets or regions while ensuring seamless integration processes postacquisition.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Drove corporate social responsibility programs that created positive social impact while delivering tangible business benefits, such as enhanced brand reputation and employee morale.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Clarified roles, responsibilities and expectations of staff.
  • Established performance goals for department and outlined processes for achievement.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Established performance goals for department and provided methods for reaching milestones.
  • Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Increased company growth through collaboration with sales and marketing departments.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Streamlined operations to maximize business efficiency and profits.
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.

Education

Northwestern State University
Natchitoches, LA

Project Management

Project Management

LSU School of Banking Supervisor
Baton Rouge, LA

American Banking Institute
Dallas, TX

Banking General Studies

Louisiana Bankers Association
Baton Rouge La

Benon High SchoolBenton
03.1983

High School Diploma -

Continue Education
Remote

Skills

    • Agile Projects
    • Team building
    • Analytical
    • Adaptable
    • Time management
    • Advanced problem solving
    • Critical Thinker
    • Issue resolution
    • Project Management
      • Communication
      • Dependable
      • Strategic Planning
      • Proficient in Premier Software
      • Project development
      • Stakeholder relations
      • Dedicated team player
      • Process Optimization

Timeline

Sr. Implementation Services Analyst

Fiserv
05.2021 - 02.2024

Implementation Services Analyst

Fiserv
05.2019 - 05.2021

Sr. Project Manager

Fiserv Inc
01.2006 - 05.2019

Assistance Vice President Data Processing Officer

Exchange Bank
03.1983 - 12.2005

Northwestern State University

Project Management

Project Management

LSU School of Banking Supervisor

American Banking Institute

Banking General Studies

Louisiana Bankers Association

Benon High SchoolBenton

High School Diploma -

Continue Education

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Rebecca LaBorde