Dynamic senior leader known for a collaborative approach and commitment to excellence. A thorough team contributor with extensive experience in handling numerous projects simultaneously while maintaining accuracy. Effective at prioritizing tasks and consistently meeting deadlines.
Overview
20
20
years of professional experience
Work History
Corp AR Collection Manager
Carter Jones Lumber
01.2023 - Current
Hired and trained 12 Professional Collectors to run 14 territories. Both In house and Remotely
Managed a Monthly Collection Review via teams for VP Reporting, and account resolution.
Enhanced collection efficiency by implementing effective strategies and streamlining processes.
Assisted in the development of training materials for newly hired collections representatives, improving departmental performance metrics.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
Increased recovery rate by consistently meeting and exceeding targets set by management.
Leveraged advanced data analysis tools to identify trends in payment behavior, enabling informed decision-making for future collections efforts.
Promoted a culture of continuous improvement within the collections department by regularly soliciting feedback from team members (12) and implementing changes based on their recommendations.
Credit and Collections Manager
Furbay Electric Supply
07.2020 - 12.2022
Responsible for Company’s credit management program.
Established internal audit procedures to validate and improve accuracy of financial reporting.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Utilized financial software to prepare consolidated financial statements.
Supported financial director with special projects and additional job duties.
Designed and maintained financial models to identify and measure risks.
Collaborated with sales teams to establish appropriate credit limits, supporting revenue growth while minimizing risk exposure.
Reconciliation Specialist
Kenan Advantage Group Inc.
01.2005 - 03.2020
Promoted through 5 positions while at the company.
Biller, Billing Lead, Collector, Fuel Reconciliation and Inside Sales Lead.
Safeguarded company assets by promptly identifying and resolving any unauthorized transactions or discrepancies.
Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.
Improved communication between departments through regular collaboration on reconciliation matters.
Strengthened internal controls by identifying areas for improvement and implementing robust procedures.
Contributed to cost-saving initiatives by identifying opportunities for process improvements in the reconciliation function.
Enhanced reconciliation accuracy by streamlining processes and implementing automated tools.
Collaborated with cross-functional teams to resolve complex account imbalances, ensuring accurate financial reporting.
Assisted in the implementation of a new reconciliation software system, leading to increased productivity and reduced errors.
Supported management by processing invoices and documents with consistent on-time delivery.
Education
Associate of Science - Biblical History
Liberty University
Lynchburg, VA
05-2021
Bachelor of Science - Applied Psychology
Liberty University
Lynchburg, VA
05-2021
Skills
Team Leadership: In house and Remote Team
Fostering Sales while getting Paid
Verbal and written communication
Goals & Performance Driven
Professionalism and Integrity, Client Relations
Time management Skills that work
Credit Analysis Underwriting (400 new Accounts per Month)
Debt recovery expertise (16,000 customers)
Conflict resolution techniques (past due kept below 30%)
Legal Compliance Awareness (Legal and Lien - NCS)
Performance metrics evaluation (Management Tools)
Contract Negotiation & Issue Resolution
Timeline
Corp AR Collection Manager
Carter Jones Lumber
01.2023 - Current
Credit and Collections Manager
Furbay Electric Supply
07.2020 - 12.2022
Reconciliation Specialist
Kenan Advantage Group Inc.
01.2005 - 03.2020
Associate of Science - Biblical History
Liberty University
Bachelor of Science - Applied Psychology
Liberty University
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