Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Lacaria

Stephens City,VA

Summary

Accomplished professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

13
13
years of professional experience

Work History

Senior Member Service Representative

Navy Federal Credit Union
04.2016 - 11.2024
  • Maintained detailed records of transactions and interactions, ensuring seamless handover between team members as needed.
  • Developed rapport with members through active listening and empathetic responses to their concerns.
  • Fostered a positive working environment through regular feedback sessions and encouragement of open communication among team members.
  • Conducted periodic performance reviews with team members, fostering a culture of continuous improvement within the department.
  • Managed escalated issues adeptly, negotiating resolutions that balanced both member needs and business objectives.
  • Educated customers on available products and services, promoting upselling opportunities when appropriate.

Office Manager

Eye Care Physicians & Surgeons
02.2012 - 04.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.

Education

Help Desk Technician/Cybersecurity - Information Technology

Purdue University
West Lafayette, IN
08-2025

Skills

  • Customer service expertise
  • Exceptional communication
  • Training and mentoring
  • Database management
  • Software updates
  • Ticket management
  • Remote support
  • Help desk software
  • User access support
  • Troubleshooting and diagnosis
  • Technical support

Timeline

Senior Member Service Representative

Navy Federal Credit Union
04.2016 - 11.2024

Office Manager

Eye Care Physicians & Surgeons
02.2012 - 04.2016

Help Desk Technician/Cybersecurity - Information Technology

Purdue University
Rebecca Lacaria