REBECCA LAINI
San Antonio,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Damages Recovery Specialist
Enterprise Holdings
02.2024 - Current
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
- Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
- Utilized strong negotiation skills to persuade debtors toward mutually beneficial payment plans or settlements, avoiding costly litigation when possible.
Branch Operations Specialist
Commute With Enterprise
06.2023 - 02.2024
- Responsible for overseeing and optimizing daily operations to unsure the seamless execution of tasks
- Assists with deletes and new vanpool deliveries
- Coordinate with body shops to pick up damaged vehicles
- Responsible for collecting all check-in logs and reporting any damaged vehicle to management
- Setting up and maintaining access to our database, investigation processes
- Receives and handles inquiries from customers, resolving and ensuring management is in agreement.
- Established communication channels between employees and management to address concerns swiftly and effectively.
- Developed strong relationships with clients by providing exceptional service, resulting in increased retention rates.
- Oversaw inventory control procedures, ensuring optimal stocking levels while minimizing waste and excess costs.
Management Trainee
Enterprise Rent A Car
10.2022 - 06.2023
- Helped customers with vehicle choices, outline coverage options, and write rental contracts in accordance with company procedures
- Organized and planned fleet size in order to capitalize on the market demand and be papered for the clients
- Helped lead new employee training regiments by teaching about service, sales, marketing and the computer programs
- Led the office in sales on multiple occasions and kept sales numbers at or above corporate average
- Collected and deposited money into accounts, kept records of cash payments, and insured accounts were balanced.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Handled day-to-day customer or client questions via telephone or email.
- Analyzed sales data to identify performance trends and areas for improvement, leading to targeted sales strategies.
Inventory Associate
Marshalls
08.2019 - 01.2022
- Process incoming stock shipments by supervising and assisting in unloading
- Responsible for a high standard of customer service to ensure utmost customer satisfaction
- Made sure all merchandise was ordered on time and coordinated the delivery schedules based on store needs and availability
- Track transactions on balance sheets and report any discrepancies
- Maintaining an accurate record of all inventory items including item description, price, and location in the store
- Prepared reports of inventory balances, prices, shortages, and list of depleted, broken, or unusable items
- Successfully maintained the constant flow of products and supply levels to ensure customers were able to purchase their desired goods.
Volunteer
Veterans Affairs Hospital
01.2017 - 05.2018
- Assisted in adequately stocking and organizing inventory locations using electronic scanners based on item PAR levels
- Verified expiration dates of all inventories and removed outdated supplies for assigned PAR location carts and units throughout hospital
- Ensured proper receipt and delivery of all supplies and equipment as needed throughout the hospital
- Maintain and perform quality control checks on equipment whiles ensuring adequate inventory of required supplies in the distribution warehouse
- Ordering of testing materials and supplies for Lab projects as needed
- Perform data entry and operate the computer programs associated with labeling, storage, and shipping returns to suppliers
- Ensured food were served and delivered to the Veterans.
Education
Bachelor of Business Administration (BBA) in Management - Business Management
Texas State University
San Marcos, TX08.2022
Skills
- Bilingual: English and French
- Knowledge of ERP System: PeopleSoft
- Experience in Par Levels and Inventory Processes
- Proficient in Microsoft Word, Excel, PowerPoint
- Excellent verbal, written and communication skills
- Dedicated team player
- Excellent communication skills and customer service
- Ability to learn with minimum supervision
- Organized and Efficient Service Deliveries
- Efficient problem solver
- Highly motivated and effective individual with ability to handle multiple complex projects
- Settlement Negotiation
- Collection Techniques
Timeline
Damages Recovery Specialist
Enterprise Holdings
02.2024 - Current
Branch Operations Specialist
Commute With Enterprise
06.2023 - 02.2024
Management Trainee
Enterprise Rent A Car
10.2022 - 06.2023
Inventory Associate
Marshalls
08.2019 - 01.2022
Volunteer
Veterans Affairs Hospital
01.2017 - 05.2018
Bachelor of Business Administration (BBA) in Management - Business Management
Texas State University
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