Summary
Overview
Work History
Education
Skills
Travel
Timeline
CustomerServiceRepresentative
REBECCA LANCASTER

REBECCA LANCASTER

Customer Service Representative
Mooresville,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

28
28
years of professional experience
3
3
years of post-secondary education

Work History

Independent Contractor Division Coordinator

Enerbank/Regions Bank
Mooresville, NC
08.2022 - Current
  • Underwriting loan applications by researching contractors and their business to see if they qualified for our loan program.
  • Consulted with customers to request additional information needed to qualify them for our loan program..
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Researched and identified innovative solutions to acquire resources and meet customer needs.

Customer Service Representative

Rain or Shine Golf
Charlotte, NC
06.2021 - 07.2022
  • Provide Refund and Warranty information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Mr. Handyman Of South Charlotte
Matthews, NC
04.2021 - 06.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Call Center Representative

PowerHome Solar
Mooresville, NC
11.2020 - 03.2021
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Shared detailed information regarding Solar Panels options to help customers make decisions
  • Answered, screened and processed over 45 calls daily by using call management system and web-based communications
  • Explained key information regarding products and services to customers to encourage informed decision-making
  • Documented conversations with customers to track requests, problems and solutions.

Customer Service Representative

Lowe's Corporate
Mooresville, NC
03.2020 - 11.2020
  • Used Lowe's software to create flooring quotes for Lowe's customers
  • Exceeded daily quota
  • Worked from home
  • Used Microsoft Teams to communicate with managers and team mates
  • Used OneNote to create training manual for team members.

Customer Service Representative

Killo Exterminating Co. Inc.
CHARLOTTE, NC
11.1995 - 10.2019
  • Created and maintained a report for daily completion of technicians route. This report saved the company up to $3000 monthly
  • Found and suggested new Pest Control program to replace DOS system
  • Unwavering commitment to customer service with ability to build productive relationships, resolve complex issues
  • Provided quotes for pest control and termite services
  • Secured 80-90 appointments per day
  • Assistant to the pest control manager and technicians
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Advised and consulted customers about pest control and termite contacts to help determine what service would be best
  • Navigated and assembled schedules, appointments and calendars

Education

High School Diploma -

West Charlotte High School
Charlotte, NC
09.1976 - 06.1979

Skills

Salesforceundefined

Travel

I have traveled a lot, making all arrangements for myself and others.  In 2017 I went to Europe for a month.  We went to London England, Barcelona Spain, Dublin Ireland, Paris France, Rome, Pompei, Naples, and Sorrento Italy, Ystalyfera, Swansea and Neath Wales.

Timeline

Independent Contractor Division Coordinator

Enerbank/Regions Bank
08.2022 - Current

Customer Service Representative

Rain or Shine Golf
06.2021 - 07.2022

Customer Service Representative

Mr. Handyman Of South Charlotte
04.2021 - 06.2021

Call Center Representative

PowerHome Solar
11.2020 - 03.2021

Customer Service Representative

Lowe's Corporate
03.2020 - 11.2020

Customer Service Representative

Killo Exterminating Co. Inc.
11.1995 - 10.2019

High School Diploma -

West Charlotte High School
09.1976 - 06.1979

Similar Profiles

CREATE PROFILE
REBECCA LANCASTERCustomer Service Representative