Rebecca Lance
Little Rock,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Delivery Driver
Self Employed
01.2022 - Current
- Independent contractor
- I use my own vehicle to transport goods for a client or employer
- Contracted with various local companies, and many details of this job depend on the employer
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Home Health Aid
Self Employed
04.2017 - 01.2022
- Assisting patients with personal care needs, bathing, dressing, etc
- All shopping and errands for groceries, pick up medications, etc
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Meal prep/cooking and clean up
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Keeping home neat and orderly for patient
- Transport patients to and from doctor appointments
- Relaying information from the doctor to the family and patient
- As well as addressing any concerns with the doctors
Crew Member
Little Caesars Pizza
03.2017 - 02.2018
- Prepare, cook, and package food for customers
- Handled Money, Dishes, answering phones and taking special orders
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
In Home Child Care
Self Employed
02.2016 - 02.2017
- Taking care of children in their home between 8-12 hours per day
- Infant care
- Prepare meals, light housekeeping, bathing, teaching, and various other duties
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
Child Caregiver
Primrose Child Care UMC
07.2015 - 01.2016
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
In Home Child Care
Self Employed
05.2011 - 05.2015
- Taking care of children in their home between 8-12 hours per day
- Infant care
- Prepare meals, light housekeeping, bathing, teaching, and various other duties
Data Entry
Superior Credit Service/ATA
06.2002 - 03.2011
- Data entry of contracts along with billing information for payee of contract
- Mail for the company as well as ATA ( American Taekwondo Association)
- Deposit, bank reconciliation, Switchboard Operator, Collection Calls, Customer Service, Various other duties as assigned
- Improved accuracy of customers records with meticulous data entry and management.
- Improved financial reporting accuracy with meticulous record keeping and data entry.
- Answered phone calls, relayed messages, scanned documents and completed data entry.
- Completed data entry for currency transactions.
- Enhanced financial aid processing by streamlining document verification and data entry procedures.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
Education
High School Diploma -
Wilbur D Mills High School
Little Rock, AR05.1994
Medical Technician Course - Nursing and related skills courses
Metropolitan Vocational School
Little Rock, AR01.1994
Skills
- Positive Attitude
- Punctual
- Organized
- Great Customer Service
- Reliable
- GPS navigation
- Package handling
- Deadline oriented
Timeline
Delivery Driver
Self Employed
01.2022 - Current
Home Health Aid
Self Employed
04.2017 - 01.2022
Crew Member
Little Caesars Pizza
03.2017 - 02.2018
In Home Child Care
Self Employed
02.2016 - 02.2017
Child Caregiver
Primrose Child Care UMC
07.2015 - 01.2016
In Home Child Care
Self Employed
05.2011 - 05.2015
Data Entry
Superior Credit Service/ATA
06.2002 - 03.2011
Medical Technician Course - Nursing and related skills courses
Metropolitan Vocational School
High School Diploma -
Wilbur D Mills High School
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