Rebecca Lara

Work History

Office Manager

Tri-Valley Landscaping, LLC

Casa Grande, Arizona

07.2016 - 06.2025

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in organizing and overseeing assignments to drive operational excellence.

Teller Supervisor

Pinal County Federal Credit Union

Casa Grande, Arizona

06.2007 - 01.2016

Managed teller schedules, ensuring adequate staffing levels during peak business hours.
Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
Counted cash drawers and made bank deposits.
Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Conducted regular performance evaluations for teller staff, identifying areas for improvement.
Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
Examined tellers' reports of daily transactions for accuracy.
Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
Collaborated with management to establish branch goals, developing strategies to achieve them.
Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
Streamlined teller operations for improved accuracy and efficiency in transaction processing.
Promoted bank's products and services by consistently cross-selling to customers.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Coordinated with other departments to address complex customer issues, resulting in timely resolution.
Increased team productivity with regular coaching and performance feedback sessions.
Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
Fostered a positive work environment by promoting open communication and collaboration among team members.
Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
Addressed and resolved escalated customer issues, turning potential negative experiences into positive ones.
Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
Processed applications for new accounts.
Received loan and utility payments, sending funds to correct destinations.
Wrote and distributed customer correspondence.

Summary

Overview

Work History

Office Manager

Teller Supervisor

Education

Some College (No Degree) - Business Marketing

Some College (No Degree) - Business Marketing

High School Diploma -

Skills

Software

Timeline

Work Availability