Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Larece

Herriman,UT

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.

Overview

8
8
years of professional experience

Work History

Customer Service Representative (Remote)

Sutter Health
10.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Maverick Attendant

MAVERICK
05.2021 - 10.2021
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Supported store operations by maintaining clean and organized store atmosphere.

Staff

Activity Living
01.2015 - 05.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Assisted individuals with addressing disabilities and developing career plans.

Education

Bachelor of Science - Game Development

University of Utah
Salt Lake City, UT
12.2019

Associate of Science - General Education

LDS Business College
Salt Lake City, UT
12.2013

Skills

  • Technical Support
  • Training Development Aptitude
  • Critical Thinking
  • Clerical Support
  • Conflict Mediation
  • Quality Control
  • Customer Account Management
  • Research

Timeline

Customer Service Representative (Remote)

Sutter Health
10.2021 - Current

Maverick Attendant

MAVERICK
05.2021 - 10.2021

Staff

Activity Living
01.2015 - 05.2019

Bachelor of Science - Game Development

University of Utah

Associate of Science - General Education

LDS Business College

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Rebecca Larece