Rebecca Law
Avon,IN
Summary
Results-driven Project Director with proven experience in project life cycle management, resource allocation, and quality assurance. Successfully led cross-functional teams to enhance project efficiency and meet stakeholder expectations.
Overview
4
4
years of professional experience
Work History
Project Director
IVM, Inc.
Indianapolis, IN
03.2026 - 04.2026
- Led project planning sessions to define scope and objectives.
- Coordinated cross-functional teams to align project objectives and track progress.
- Managed resource allocation to optimize team performance and efficiency.
- Coordinated with internal departments to ensure compliance with project requirements.
- Supervised projects through lifecycle phases, ensuring cohesive design and accurate scheduling.
- Facilitated resolution of conflicts among members of cross-functional teams.
- Provided oversight of technical staff assigned to projects and monitored progress against established milestones.
- Increased project efficiency by guiding and leading employees on proper practices.
- Implemented quality assurance protocols to validate product quality against customer expectations before launch.
- Uphold quality standards by monitoring and correcting work.
- Upheld quality standards by monitoring and correcting work.
Service and Installation Director
IVM, Inc.
Indianapolis, IN
06.2025 - 03.2026
- Directed strategic initiatives to align operational goals with corporate objectives.
- Managed budgeting processes to ensure resource allocation met project needs.
- Oversaw vendor relationships to secure quality services and materials for projects.
- Cultivated relationships with vendors and suppliers to negotiate favorable terms for materials and services.
- Collaborated with senior leadership to set long-term objectives for the company.
- Identified opportunities for improvement in operational performance metrics.
- Developed and implemented training programs to improve team performance and skills.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Created and enforced policies and procedures to uphold corporate compliance standards.
- Ensured compliance with all relevant regulations, policies and procedures.
- Collaborated with cross-functional teams to streamline project workflows and improve communication.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Partnered with staff to create professional development plans to support personal and business growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
- Implemented quality control measures to uphold company standards.
Project Manager
IVM, Inc.
Indianapolis, Indiana
05.2022 - 06.2025
- Led project planning and execution for multiple initiatives at IVM, Inc.
- Managed project timelines and resources to consistently meet deliverable deadlines.
- Managed multiple projects with competing deadlines simultaneously.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Coordinated resources across multiple departments and teams for successful completion of projects.
- Collaborated with cross-functional teams to align project objectives and track progress.
- Facilitated team meetings to discuss project updates and address challenges.
- Developed comprehensive project documentation for stakeholder review and approval.
- Identified project risks and developed mitigation strategies to minimize impact.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drove continuous improvement of project delivery process by providing strong leadership.
Customer Support Representative
IVM, Inc.
Indianapolis, Indiana
11.2021 - 05.2022
- Resolved customer complaints efficiently to enhance overall satisfaction and loyalty.
- Resolved customer inquiries in a timely manner.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Responded promptly to complaints or requests from customers.
- Followed established policies and procedures while providing excellent customer service.
- Conducted follow-up calls to ensure customer satisfaction.
- Handled escalated customer service issues with professionalism and empathy.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Collaborated with team members to enhance service delivery and streamline support processes.
- Educated customers on product features and troubleshooting techniques effectively.
- Coordinated with technical teams to address complex issues and ensure timely resolutions.
- Documented customer interactions accurately in the company's CRM system for tracking.
- Provided management with insights on recurring issues to inform process improvement initiatives.
- Shared knowledge with team to foster growth and collaboration.
- Implemented process improvements for more efficient handling of customer queries.
- Identified opportunities to enhance customer experience and proposed actionable changes.
- Monitored performance metrics related to customer satisfaction scores.
- Liaised with quality assurance teams to test new software and hardware solutions.
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Executed clerical tasks to support on-site operations efficiently.
- Facilitated administrative functions to ensure smooth on-site support.
Education
High School Diploma -
North Montgomery High School
Crawfordsville, IN06-2022
Skills
- Project management
- Strategic planning
- Risk management
- Resource allocation
- Quality assurance
- Stakeholder engagement
Timeline
Project Director
IVM, Inc.
03.2026 - 04.2026
Service and Installation Director
IVM, Inc.
06.2025 - 03.2026
Project Manager
IVM, Inc.
05.2022 - 06.2025
Customer Support Representative
IVM, Inc.
11.2021 - 05.2022
High School Diploma -
North Montgomery High School