Rebecca Lee
Petersburg,AK
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
ARPA DIRECTOR /ADMINISTRATIVE ASSISTANT
PETERSBURG INDIAN ASSOCIATION
05.2022 - Current
- Program Director for 4.2 million dollars in American Rescue Plan Act COVID-19 recovery funds allowing for 3 simultaneous high-value projects.
- Oversees budgeting, tracking expenditures, producing and ensuring project timeliness, and record keeping
- Ensuring accuracy in project objectives with federal laws and requirements
- Provide detailed reports on progress of projects to tribal Administrator and Tribal Council
- Assist Tribal Administrator with clerical duties, researching new projects, meetings, reports, and more
- Manage social media and website for PIA.
PATIENT COMMUNICATION LEAD
ENT INSTITUTE
06.2021 - 05.2022
- Contributed to positive work environment through collaborative teamwork and open communication with colleagues.
- Leading and coordinating 20+ associates regarding multiple lines of communication across 14 locations
- Delegates and follows up on tasks assigned to associates including phone, email, and online chat communication concerning patient scheduling, prescriptions, insurance, clinic questions, and more
- Increased telephone responsiveness by20% since hire date
- Running multiple hourly and daily reports
- Scheduling via Radix and Athena EMR Platforms
- Liaison for ensuring staff know current promotions and company updates.
- Facilitated communication between patients and various departments and staff.
- Collaborated closely with healthcare providers to ensure efficient communication between clinical staff and patients regarding treatment plans or changes in medications.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
PATIENT ACCESS REPRESENTATIVE II
NEWPORT HOSPITAL AND HEALTH SERVICES
09.2017 - 04.2021
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within department.
- Facilitated both clinical and billing processes in Critical Access setting, which requires both in-depth and broad knowledge of facility procedures and multi-disciplinary practices with 99% accuracy rating on first-attempt data entry.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Completed NAHAM training to become Certified Healthcare Access Associate (CHAA).
WAREHOUSE ASSOCIATE
KC AUTO PAINT / PAWCO
05.2008 - 09.2017
- Assisted in reducing product damage by properly handling and storing materials.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Extensive knowledge of inventory availability and needs
- Assembled up to 7 high-volume orders and packed items for shipment, conveying orders to shipping personnel, per day
- Assembled anywhere from 1 to 5 pallets and crates for secure transportation of materials, per day.
- Able to cross-reference and recommend suitable substitutions
- Advised affiliates and customers on technical details to support supply orders and sales
- Coordinated operations, including receiving, billing, shipping of inventory.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
TEMP. KEYHOLDER / EVENT MANAGER
BATH AND BODY WORKS, LLC
09.2008 - 03.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Led and directed team of associates in monthly product and marketing changes.
- Maintained visually appealing store by executing merchandising guidelines and updating displays regularly.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Analyzed appearance needs with available inventory to ensure time management efficiency, getting 'more bang for the buck.' Seasonal assistant management position held for four years.
- Implemented and maintained marketing and visual standards.
- Expedited order processing times with efficient organization of incoming shipments and timely merchandise updates.
Education
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH04.2022
High School Diploma -
NEWPORT HIGH SCHOOL
Newport, WA01.2007
Skills
- Direct Sales
- Program Administration
- Employee Motivation
- Verbal and written communication
- Inventory Tracking and Management
- Team Leadership
- Government relations
- Media Relations
Timeline
ARPA DIRECTOR /ADMINISTRATIVE ASSISTANT
PETERSBURG INDIAN ASSOCIATION
05.2022 - Current
PATIENT COMMUNICATION LEAD
ENT INSTITUTE
06.2021 - 05.2022
PATIENT ACCESS REPRESENTATIVE II
NEWPORT HOSPITAL AND HEALTH SERVICES
09.2017 - 04.2021
TEMP. KEYHOLDER / EVENT MANAGER
BATH AND BODY WORKS, LLC
09.2008 - 03.2017
WAREHOUSE ASSOCIATE
KC AUTO PAINT / PAWCO
05.2008 - 09.2017
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
High School Diploma -
NEWPORT HIGH SCHOOL
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