Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Lenvik

Lonsdale,MN

Summary

Proven leader and adept communicator, I significantly enhanced team performance and customer satisfaction at Kwik Trip by utilizing comprehensive training programs and implementing effective loss prevention strategies. Skilled in safe driving and delivering exceptional customer service, I consistently maintain confidentiality and accuracy, driving operational excellence across roles. Professional retail management with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance. Knowledgeable with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.

Overview

29
29
years of professional experience

Work History

Rural Mail Carrier Associate

United States Post Office
07.2024 - Current
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
  • Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
  • Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
  • Streamlined the delivery process by skillfully navigating complex rural terrains using GPS systems and maps.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
  • Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.

Retail Merchandising Specialist

Kwik Trip
05.2017 - 08.2024
  • Collaborated with cross-functional teams to execute successful promotional events, driving foot traffic and sales growth.
  • Streamlined operational processes through effective communication between store departments, resulting in increased efficiency.
  • Supported loss prevention efforts by monitoring the sales floor, conducting bag checks, and reporting any suspicious activities.
  • Promoted a positive work culture by fostering teamwork, sharing credit for successes, and providing constructive feedback to improve performance.
  • Strengthened team performance through regular training sessions and sharing best practices.
  • Optimized merchandise presentation to improve customer engagement and overall shopping experience.
  • Assisted store management in achieving sales goals through effective visual merchandising strategies.
  • Established positive relationships with vendors to ensure timely delivery of products and resolve any issues that arose during shipment or stocking process.
  • Maintained a clean work environment by adhering to company standards for cleanliness and organization throughout the sales floor.
  • Contributed to store aesthetics by designing creative visual displays for seasonal promotions.
  • Participated in regular meetings with store management to discuss merchandising strategies, upcoming promotions, and provide feedback on current initiatives.
  • Demonstrated adaptability by quickly shifting focus from one task or department to another when needed based on business demands.

Flight Attendant

Sun Country Airlines
05.2023 - 07.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Certified Training Store Leader

Kwik Trip
03.1996 - 05.2017
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Implemented individual development plans to boost team member career growth.
  • Developed and implemented training manuals with in-depth course content and streamlined visuals.
  • Mentored new store leaders, sharing best practices for effective management and team building.
  • Led team meetings focused on performance analysis, goal-setting, and celebrating successes.
  • Boosted store productivity through effective scheduling and delegation of tasks.
  • Managed budget allocations effectively, optimizing resources for maximum impact on store performance.
  • Ensured safety compliance throughout the store location, reducing potential workplace hazards to both employees and customers.
  • Developed and executed soft skill training to elevate service and leadership.
  • Reduced staff turnover by fostering a positive work environment that encouraged professional development opportunities.
  • Drove sales results by setting clear expectations and motivating team members to achieve targets.
  • Implemented loss prevention strategies, minimizing shrinkage while maintaining excellent customer service levels.
  • Built and maintained professional relationships with vendors and suppliers.

Education

GED -

Lakeville
Lakeville, MN

IAP Career College
Online
06-2025

Skills

  • Confidentiality

  • Customer Service

  • Teamwork and Collaboration

  • Complex Problem-Solving

  • Verbal and written communication

  • Time Management

  • Safe Driving

  • Team Leadership

  • Problem-solving abilities

  • Critical Thinking

  • Active Listening

Timeline

Rural Mail Carrier Associate

United States Post Office
07.2024 - Current

Flight Attendant

Sun Country Airlines
05.2023 - 07.2024

Retail Merchandising Specialist

Kwik Trip
05.2017 - 08.2024

Certified Training Store Leader

Kwik Trip
03.1996 - 05.2017

GED -

Lakeville

IAP Career College

Similar Profiles

CREATE PROFILE
Rebecca Lenvik