Rebecca Leonard
Restaurant Management
Millis,MA
Summary
High-energy restaurant management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
The Cheesecake Factory
Natick, MA
09.2014 - Current
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training and schedules.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved problems promptly and effectively to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Server
The Cheesecake Factory
Phoenix, AZ
11.2012 - 09.2014
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Greeted and maintained relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Arts - Food And Beverage Management
Southern New Hampshire University
Hooksett, NHSkills
Staff training/development
Timeline
Assistant General Manager
The Cheesecake Factory
09.2014 - Current
Server
The Cheesecake Factory
11.2012 - 09.2014
Bachelor of Arts - Food And Beverage Management
Southern New Hampshire University
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