Rebecca Lerch
Catasauqua,PA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Protective Coating
Allentown, PA
06.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Processed outbound shipments, including packing and labeling products for delivery.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared packages for shipping and determined most economical shipping methods.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Weighed mail to determine correct postage.
Housekeeper
Great Wolf Lodge
Scotrun, PA
06.2017 - 03.2020
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
Pharmaceutical Production Technician
Sanofi Pasteur/Manpower TempAgency
Swiftwater, PA
03.2016 - 05.2017
- Maintained accurate records of raw materials, finished products, and production processes.
- Performed quality control tests on incoming and outgoing batches of products.
- Inspected equipment for cleanliness and functionality before use.
- Operated machinery in accordance with established procedures and guidelines.
- Assisted with the development of new processes and techniques to improve product quality.
- Ensured that all documentation associated with production is completed accurately and timely.
- Followed standard operating procedures for handling hazardous materials safely.
- Reviewed batch records for accuracy prior to release of product into inventory.
- Participated in team meetings to discuss issues related to production operations or safety concerns.
- Collected product samples at precise times using correct methods to monitor and analyze chemical processes.
- Identified issues promptly and immediately notified supervisor regarding potential project delays.
- Cleaned equipment and workplace proactively and per mandated clean room protocol and monitored non-sterile risks to sterile environment.
- Kept cleanroom free of contaminants to avoid damaging sensitive components.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Education
High School Diploma -
Parkland High School
Allentown06-2005
Skills
- Call management
- Problem resolution
- Adaptability and flexibility
- Shipping and receiving
- Technical troubleshooting
- Conflict resolution
- Data entry
- Filing
- Administrative support
- Complaint handling
- Time management
- Delivery scheduling
- Shipping procedures
- Technical support
- Calm demeanor
Certification
- HAZMAT certified DOT general awareness, Function specific, IATA/IMDG general awareness & function Specific, security awareness
References
References available upon request.
Timeline
Customer Service Representative
Protective Coating
06.2020 - Current
Housekeeper
Great Wolf Lodge
06.2017 - 03.2020
Pharmaceutical Production Technician
Sanofi Pasteur/Manpower TempAgency
03.2016 - 05.2017
- HAZMAT certified DOT general awareness, Function specific, IATA/IMDG general awareness & function Specific, security awareness
High School Diploma -
Parkland High School