Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rebecca Lerch

Catasauqua,PA

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Protective Coating
Allentown, PA
06.2020 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Weighed mail to determine correct postage.

Housekeeper

Great Wolf Lodge
Scotrun, PA
06.2017 - 03.2020
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Ensured that all health standards were met during cleaning operations.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Returned rooms to occupant-ready status to satisfy future guests.

Pharmaceutical Production Technician

Sanofi Pasteur/Manpower TempAgency
Swiftwater, PA
03.2016 - 05.2017
  • Maintained accurate records of raw materials, finished products, and production processes.
  • Performed quality control tests on incoming and outgoing batches of products.
  • Inspected equipment for cleanliness and functionality before use.
  • Operated machinery in accordance with established procedures and guidelines.
  • Assisted with the development of new processes and techniques to improve product quality.
  • Ensured that all documentation associated with production is completed accurately and timely.
  • Followed standard operating procedures for handling hazardous materials safely.
  • Reviewed batch records for accuracy prior to release of product into inventory.
  • Participated in team meetings to discuss issues related to production operations or safety concerns.
  • Collected product samples at precise times using correct methods to monitor and analyze chemical processes.
  • Identified issues promptly and immediately notified supervisor regarding potential project delays.
  • Cleaned equipment and workplace proactively and per mandated clean room protocol and monitored non-sterile risks to sterile environment.
  • Kept cleanroom free of contaminants to avoid damaging sensitive components.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.

Education

High School Diploma -

Parkland High School
Allentown
06-2005

Skills

  • Call management
  • Problem resolution
  • Adaptability and flexibility
  • Shipping and receiving
  • Technical troubleshooting
  • Conflict resolution
  • Data entry
  • Filing
  • Administrative support
  • Complaint handling
  • Time management
  • Delivery scheduling
  • Shipping procedures
  • Technical support
  • Calm demeanor

Certification

  • HAZMAT certified DOT general awareness, Function specific, IATA/IMDG general awareness & function Specific, security awareness

References

References available upon request.

Timeline

Customer Service Representative

Protective Coating
06.2020 - Current

Housekeeper

Great Wolf Lodge
06.2017 - 03.2020

Pharmaceutical Production Technician

Sanofi Pasteur/Manpower TempAgency
03.2016 - 05.2017
  • HAZMAT certified DOT general awareness, Function specific, IATA/IMDG general awareness & function Specific, security awareness

High School Diploma -

Parkland High School

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Rebecca Lerch