Rebecca Lespier
Summary
Motivated and customer focused individual seeking a customer service position to utilize strong communication and problem solving skills. Over five years of experience improving customer satisfaction and successfully defusing the toughest clients on my own. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Performing at, or above the company's expectations including maintaining appropriate performance levels for individual talk and quality of service. Commended for creativity, organization and proactive talents. Exceptional ability to establish instant rapport with all clients.
Overview
23
23
years of professional experience
Work History
Licensed Home Daycare Provider LLC
Self Employed
01.2015 - Current
- Enhanced children''s cognitive development by implementing age-appropriate educational activities and playtime.
- Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
Secretary/ Braille Paraprofessional
Belleville Board Of Education
01.2010 - 01.2015
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Supported school administrators in daily tasks, contributing to a well-managed and organized work environment.
- Handled high volumes of phone calls and emails from parents, students, and staff members, providing timely responses while demonstrating professionalism at all times.
- Designed instructional programs to improve communication using devices such as slates and styluses, braillers, adaptive handwriting devices, digital books and optical character readers.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Unit Secretary
Columbus Hospital
01.2007 - 01.2010
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Secretary Manager
Dr. Raymond Hayling MD
01.2001 - 01.2005
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
- Managed daily schedules and appointments for senior staff, ensuring seamless coordination of meetings and events.
- Served as primary point of contact for clients, vendors, and visitors, fostering positive relationships and enhancing company reputation.
- Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
Education
Associate of Arts -
University of Phoenix
Tempe, AZ2010
CDA
Newark Department of Health And Human Services
Newark, NJ2007
Medical Assisting
Kearny Adult School
Kearny, NJ2006
Licensed Foster Parent
Babyland Family Services
Newark, NJ2000
Business Administration
Newark Business Training Institute
Newark, NJ1992
Skills
- Effective Oral and Written Communication
- Call Management
- Conflict Resolution
- Strategy Implementation
- Product Knowledge
- Team Player/Adaptability
- Computer Savvy
- Data Entry
- Proficient in Microsoft Office, Email, Social Media
- Patience and Empathy
Timeline
Licensed Home Daycare Provider LLC
Self Employed
01.2015 - Current
Secretary/ Braille Paraprofessional
Belleville Board Of Education
01.2010 - 01.2015
Unit Secretary
Columbus Hospital
01.2007 - 01.2010
Secretary Manager
Dr. Raymond Hayling MD
01.2001 - 01.2005
Associate of Arts -
University of Phoenix
CDA
Newark Department of Health And Human Services
Medical Assisting
Kearny Adult School
Licensed Foster Parent
Babyland Family Services
Business Administration
Newark Business Training Institute
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