Summary
Overview
Work History
Skills
References
Timeline
Hi, I’m

Rebecca Letran

Revenue Cycle Supervisor
Greenville,TX
Rebecca Letran

Summary

Proven being highly dependable, ethical and reliable. Strong work ethic. Efficient experience in establishing and improving billing practices. Fully compliant with HIPAA. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Prioritize projects and multitask effectively to achieve project goals. Hardworking professional committed to providing outstanding customer service and assistance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
years of professional experience

Work History

Scripps Health

Revenue Cycle Supervisor
07.2003 - Current

Job overview

  • Interviewed new hires, provided constructive feedback, and conducted performance reviews, corrective actions and if necessary, employee terminations.
  • Managed schedules and accepted time off requests. Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism and tardiness.
  • Initiate new hire access for company systems, advising of company policies.
  • Managed and resolved incoming escalated patient calls, through polite resolutions for patient complaints.
  • Resolved billing issues for patient through other departments such as transactions, coding, auditing, insurance follow up and collections agencies.
  • Managed and supervised our office that took over 1,000 incoming calls daily.
  • Proficient in three software programs utilized by Scripps: Eclipsys, Kronos time keeping and Epic.
  • Proactively anticipated department and staff needs by ordering supplies, managing staff and supervisor meetings. Enforced HIPPA compliance policies through PHI reports, and corrective actions if HIPAA policy was not followed.
  • Provided administrative support to department staff for company policies and system navigation.

Scripps Health

Team Lead
07.2012 - 07.2017

Job overview

  • Assisted in recruitment of new team members. Trained new team members by relaying information on company policies and procedures.
  • Created and maintained department resource book which included, company contacts, policies and program navigation.
  • Editing department time cards.
  • Maintain good working relationships with other departments and facility staff within Scripps.
  • Escalated call resolution.
  • End of day reports.
  • Customer service representative prior to Team Lead.

Check Into Cash

Manager
11.1999 - 07.2003

Job overview

  • Onboarded new employees with training and new hire documentation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Developed daily marketing plan and field calls.
  • Cash handling, daily balancing and large bank deposits.
  • Employee reviews.
  • Complete employee scheduling, and review all time cards for accuracy.
  • Maintaining policy goals and collections.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Daily interactions with customers.
  • Opening new accounts, processing payday loans and charge offs for unpaid loans.

Skills

  • Prompt problem resolution
  • Strong customer service skills
  • Time management
  • Enforce policies
  • Administrative support
  • Status updates
  • Great communication skills
  • Enforce HIPPA regulations
  • Corrective actions
  • Call monitoring
  • Excellent team leadership
  • Staff resource

References

Available upon request

Timeline

Team Lead

Scripps Health
07.2012 - 07.2017

Revenue Cycle Supervisor

Scripps Health
07.2003 - Current

Manager

Check Into Cash
11.1999 - 07.2003

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Rebecca LetranRevenue Cycle Supervisor