Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Rebecca Lichon

Brazoria,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Graphic Designer

The Facts
11.2024 - Current
  • Designed visual content for digital and print platforms, enhancing brand identity and engagement.
  • Collaborated with cross-functional teams to develop cohesive marketing materials aligned with strategic goals.
  • Utilized Adobe Creative Suite to create compelling graphics, ensuring high-quality deliverables within tight deadlines.
  • Led design projects from concept to completion, mentoring junior designers on best practices and design principles.
  • Developed innovative branding solutions that increased market visibility and contributed to overall business growth.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.

PROPERTY MANAGER

Mckinney Manor Apts
12.2023 - 11.2024
  • Managed daily operations, boosting tenant satisfaction and ensuring timely rent collection.
  • Coordinated 90-day inspections, optimizing maintenance and cost management.
  • Organized tenant events, enhancing community engagement and lease renewals.
  • Collaborated with Section 8 housing, ensuring compliance and maximizing occupancy.
  • Executed budget planning, achieving financial targets and operational efficiency.
  • Oversee property operations, manage tenant relations, and ensure compliance with housing regulations. Implement cost-saving measures, resulting in improved efficiency.

MR REPRESENTATIVE/TEAM LEAD

Matrix Medical Network
04.2022 - 11.2023
  • Led a 15-member team in scheduling nurse visits, ensuring efficient operations and high service quality.
  • Streamlined call handling processes, enhancing team productivity and member satisfaction.
  • Conducted regular training and one-on-one meetings, fostering team development and performance.
  • Managed inbound and outbound calls, coordinating wellness visits with precision and care.
  • Implemented strategies that improved team effectiveness, resulting in better health outcomes.

CONTRACTOR

Kelly Services
09.2019 - 04.2022
  • Provided customer support across multiple companies, resolving inquiries efficiently.
  • Handled data entry and phone communication, enhancing client satisfaction.
  • Adapted quickly to diverse environments, ensuring seamless service delivery.
  • Contributed to problem-solving efforts, improving operational workflows.
  • Fostered strong partnerships with cross-functional teams, ensuring seamless project execution. Facilitated effective communication between clients and internal stakeholders.
  • Pioneered new approaches to project management, resulting in improved efficiency and resource allocation. Introduced creative solutions to complex client challenges.

SALES REP

Sprint
01.2017 - 02.2018
  • Managed inventory intake and store maintenance, ensuring seamless operations.
  • Achieved high sales numbers by effectively selling phones and accessories.
  • Trained new staff on system navigation and customer service techniques.
  • Handled cash management tasks, including tills and store opening/closing.
  • Enhanced customer satisfaction through attentive service and problem-solving.
  • Drove sales growth through strategic client engagement. Consistently exceeded targets, contributing to team success.
  • Developed innovative solutions to meet customer needs.

Education

Bachelor's Degree - Business Management

Arizona Global Campus
San Diego, CA
05.2022

High School Diploma -

Columbia High School
West Columbia, Tx
06.2015

Skills

  • Team Leadership, Compliance Management, Customer Engagement, Process Improvement, Budgeting
  • Operational Efficiency, Data Analysis, Training Development
  • Property inspections
  • Customer service-focused
  • Staff management
  • Customer support
  • Goal-oriented mindset
  • Data entry proficiency
  • Client services
  • Staff training
  • Telephone reception
  • Records management

LANGUAGES

Spanish (Highly proficient).

Timeline

Graphic Designer

The Facts
11.2024 - Current

PROPERTY MANAGER

Mckinney Manor Apts
12.2023 - 11.2024

MR REPRESENTATIVE/TEAM LEAD

Matrix Medical Network
04.2022 - 11.2023

CONTRACTOR

Kelly Services
09.2019 - 04.2022

SALES REP

Sprint
01.2017 - 02.2018

Bachelor's Degree - Business Management

Arizona Global Campus

High School Diploma -

Columbia High School

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