Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Rebecca Linn

Plant City

Summary

Dynamic Project Coordinator with a proven track record at CB Roofing, excelling in project coordination and customer relationship management. Adept at streamlining processes and enhancing efficiency, I leverage strong problem-solving skills to deliver exceptional service and maintain accurate records, ensuring successful project outcomes and client satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Coordinator

CB Roofing
Tampa
02.2023 - Current
  • Coordinated project schedules and timelines for roofing installations.
  • Assisted in managing communications between clients and contractors.
  • Organized project documentation and maintained accurate records.
  • Supported the procurement of materials and supplies for roofing projects.
  • Collaborated with subcontractors to streamline workflow processes.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Provided direction, guidance and support to team members throughout the duration of projects.
  • Assessed, monitored and reported on work progression.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Managed communication channels between various teams involved in the execution of complex projects.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.
  • Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
  • Processed customer invoices accurately and promptly for timely collections.
  • Maintained customer account records and updated payment information regularly.
  • Communicated with clients regarding outstanding balances and payment arrangements.
  • Assisted in reconciling accounts and resolving discrepancies as needed.
  • Maintained accurate records of accounts receivable and payable transactions.
  • Prepared monthly statements for customers and sent out reminder notices when necessary.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Updated accounting notes in CRM, maintaining pertinent credit information.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Entered and updated data into company database efficiently.
  • Maintained log books, entered and updated information into the computer system.
  • Followed up on missing or incorrect information provided by customers.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Screened and regularly answered calls to provide assistance to important clients.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Resolved customer complaints by providing timely and effective solutions.
  • Utilized CRM software to track customer interactions and preferences.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.

Customer Care Representative

CB Roofing
Tampa
12.2021 - 02.2023
  • Managed incoming calls and provided timely responses to customer concerns.
  • Documented customer interactions in the company database for tracking purposes.
  • Collaborated with team members to resolve complex customer issues effectively.
  • Educated customers about roofing services and maintenance options available.
  • Assisted customers with product inquiries and service requests.
  • Answered customer inquiries over the phone and via email.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Provided accurate, valid, and complete information to customers.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Educated customers where applicable to alleviate need for future contact.
  • Updated databases with new and modified customer data.
  • Greeted visitors warmly and provided assistance as needed.
  • Maintained accurate logs of calls and messages for staff reference.
  • Responded promptly to client inquiries and relayed information to appropriate personnel.
  • Verified customer information such as name, address, telephone number. prior to processing requests or orders.
  • Responded promptly to emails from customers seeking assistance with product returns or other issues they had encountered with their purchase.
  • Provided excellent customer service by responding promptly to any inquiries received via telephone or email.
  • Answered incoming calls, transferred calls, and took messages for staff members.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Shared or forwarded messages and information to designated personnel.
  • Scheduled appointments using online booking systems to optimize daily operations.
  • Communicated effectively with clients to address inquiries and appointment changes.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Performed follow up calls to confirm scheduled appointments.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.
  • Managed a high volume of emails related to appointment scheduling requests.
  • Verified insurance information prior to appointment booking.
  • Scheduled and confirmed appointments.
  • Followed up on sales leads through outbound calling.

Home Maker

Home
Plant City
10.2009 - 11.2021
  • Provided personal care.
  • Ensured a safe and clean environment.
  • Raised a family.

Student Placement Manager

Xtra Mile
Bishopville
05.2007 - 09.2009
  • Coordinated student placement activities with local businesses.
  • Developed relationships with employers to identify job opportunities.
  • Assisted students in resume writing and interview preparation workshops.
  • Managed placement database to track student applications and employer feedback.
  • Supported marketing efforts to promote placement services to students and businesses.
  • Advising students on how best to present themselves during interviews for placement opportunities.
  • Maintaining accurate records of all student placements, including start dates, end dates, roles and responsibilities undertaken by the student during their placement.
  • Creating job descriptions for student placement opportunities.
  • Networking with industry professionals in order to secure additional opportunities for students.
  • Providing guidance and advice to students about their career options and available placements.
  • Managed daily administrative tasks to support operational efficiency.
  • Maintained accurate records and files.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered incoming calls, and responded to student inquiries.
  • Maintained a filing system for important documents, such as contracts and resumes.
  • Improved office organization by developing a filing system.
  • Maintained positive working relationship with fellow staff and management.

Education

High School Diploma -

Boarding School
Clearwater, FL
06-2004

Skills

  • Project coordination
  • Schedule management
  • Customer relationship management
  • Accounts receivable
  • Data entry
  • Problem solving
  • Attention to detail
  • Customer service

Certification

  • Notary

Accomplishments

  • Received award from Current company (CB Roofing)

Affiliations

  • Enjoying arts and crafting and family activities.
  • Disc Golf has become a regular activity

References

References available upon request.

Timeline

Project Coordinator

CB Roofing
02.2023 - Current

Customer Care Representative

CB Roofing
12.2021 - 02.2023

Home Maker

Home
10.2009 - 11.2021

Student Placement Manager

Xtra Mile
05.2007 - 09.2009

High School Diploma -

Boarding School

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