Rebecca Linton
Operations And Management
MA
Summary
Results-driven with focus on keeping teams on-task, exceeding quality and performance. Proven record of expertise in team management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Skilled at coordinating both customer-facing and back-end functions. Gets the most out of every resource and team member using creativity and excellent problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Fine Dining Front Manager
Villa Napoletana
East Longmeadow, MA
10.2021 - 05.2022
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets
- Created employee schedules to align coverage with forecasted demands.
- Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Retail Supervisor
Theory Wellness
Chicopee, MA
10.2019 - 07.2021
- Oversaw staff of 60+ employees encompassing 6 departments while effectively communicating projects, resolutions and other changes throughout.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Built successful new location from ground up by collaborating with with operations, marketing and management teams to develop solutions and accomplish shared objectives.
- Expertly used LeafLogix front and back end as well as Metrc with ease.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out customers.
- Submitted reports to senior management to aid in business decision-making and planning.
Front of House Manager
Pizza Chapel
Virginia Beach, VA
01.2019 - 09.2019
- Drove superior customer service through coaching and addressing feedback to directly improve quality
- Assisted other managers with implementing systems that were conductive to both staff and guests.
- Assessed and organized scheduling among staffing to fit businesses needs.
- Developed and executed hiring procedures while addressing heightened need for excellent employees.
- Effectively handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Supervised dining table set-up to prepare for diversity of event types ranging from 15-60 guests, following strict service standards.
Education
School For Arts And Innovative Learning
Tallahassee, FLSkills
- Process and procedure development
- Conflict resolution
- Collaboration
- Team Building
- Productivity maximization
- Cash handling
- Guest relations management
- High-volume dining
Operations support
Scheduling and calendar management
Team support
Critical Thinking
Planning and Coordination
Spreadsheet development
Verbal and written communication
Coaching and mentoring
Timeline
Fine Dining Front Manager
Villa Napoletana
10.2021 - 05.2022
Retail Supervisor
Theory Wellness
10.2019 - 07.2021
Front of House Manager
Pizza Chapel
01.2019 - 09.2019
School For Arts And Innovative Learning