Rebecca Linton
Operations And Management
MA
Summary
Results-driven with focus on keeping teams on-task, exceeding quality and performance. Proven record of expertise in team management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Skilled at coordinating both customer-facing and back-end functions. Gets the most out of every resource and team member using creativity and excellent problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Fine Dining Front Manager
Villa Napoletana
East Longmeadow, MA
10.2021 - 05.2022
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets
- Created employee schedules to align coverage with forecasted demands.
- Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Retail Supervisor
Theory Wellness
Chicopee, MA
10.2019 - 07.2021
- Oversaw staff of 60+ employees encompassing 6 departments while effectively communicating projects, resolutions and other changes throughout.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Built successful new location from ground up by collaborating with with operations, marketing and management teams to develop solutions and accomplish shared objectives.
- Expertly used LeafLogix front and back end as well as Metrc with ease.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out customers.
- Submitted reports to senior management to aid in business decision-making and planning.
Front of House Manager
Pizza Chapel
Virginia Beach, VA
01.2019 - 09.2019
- Drove superior customer service through coaching and addressing feedback to directly improve quality
- Assisted other managers with implementing systems that were conductive to both staff and guests.
- Assessed and organized scheduling among staffing to fit businesses needs.
- Developed and executed hiring procedures while addressing heightened need for excellent employees.
- Effectively handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Supervised dining table set-up to prepare for diversity of event types ranging from 15-60 guests, following strict service standards.
Education
School For Arts And Innovative Learning
Tallahassee, FLSkills
- Process and procedure development
Timeline
Fine Dining Front Manager
Villa Napoletana
10.2021 - 05.2022
Retail Supervisor
Theory Wellness
10.2019 - 07.2021
Front of House Manager
Pizza Chapel
01.2019 - 09.2019
School For Arts And Innovative Learning
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