Rebecca Lipp
Maywood,MO
Summary
Customer service experience for 8+ years. I have experience in processing payments and cash transactions,collections,accounts receivable, operating registers and customer service telecommunications, using discretion with sensitive information and face to face customer interactions. I have aided in customer complaints and problem solving to create solutions beneficial to both customer and business. I have 4+ years sales experience and data entry.
Overview
17
17
years of professional experience
Work History
Secretary
Preferred Family Healthcare Inc.
Hannibal, MO
10.2023 - Current
- Phone System Management: Answer the multi-line phone system and appropriately direct calls as requested.
- Visitor and Staff Records: Ensure visitor and/or staff sign-in records are maintained accurately.
- Entry-way Management: Ensure the entry-way is not congested with personnel or persons served, maintaining an orderly and welcoming environment.
- Reception Duties: Receive office visitors in a welcoming and professional manner.
- Billing Assistance: Assist with billing functions as needed.
- File Maintenance: Assist with the maintenance of files for persons served, ensuring proper documentation and organization.
- Filing Tasks: Conduct filing as requested by the Manager and/or Leadership.
- Policy Awareness: Maintain awareness of all System policies and procedures, ensuring compliance and understanding.
- Mail Handling: Receive, sort, and distribute mail and parcels. Send outgoing faxes and distribute incoming faxes in a timely manner (if applicable).
- Vehicle Maintenance: Maintain check-out records for building vehicles.
- Office Supplies Management: Manage office supply stock for the receptionist area and executive conference rooms, ensuring availability and readiness.
- Meeting Room Preparation: Maintain meeting room schedules, stock refreshments, and ensure technology readiness. Assist meeting hosts with preparation tasks, such as making copies and setting up refreshments.
- Vendor Coordination: Responsible for vendor ordering and maintenance related to shared resources and technology within the facility (e.g., water, printer toner, and copy paper).
- Schedule Coordination: Aid Leadership by checking schedule availability to assist meeting facilitators with scheduling options.
- Lobby and Workspace Order: Maintain order and cleanliness in the lobby, reception, and conference rooms. Keep files and workspace areas organized.
- Team Collaboration: Work collaboratively with other Administrative Team members, including Executive Assistants, Senior Administrative Assistants, and Receptionists (if applicable).
- Coverage Coordination: Coordinate coverage of duties, such as taking PTO, to ensure continuous support.
- Receipt Management: Code and reconcile receipts for department-issued credit cards.
- Adaptability: Adapt to job demands as necessary, demonstrating flexibility and a willingness to assist with various tasks.
- Additional Functions: Perform additional functions as requested and/or specific duties assigned by Leadership, showing initiative and a proactive approach to supporting the team.
Claims Representative
Melrose International
Quincy, IL
04.2022 - 09.2023
- Answers incoming telephone call
- Identify customer needs and work to meet those needs using appropriate customer service skills
- Work with customers to understand needs and requirements to assist in product selection
- Creates credit memos and issues call tags
- Obtains claim information involving damages, shortages, overages, misroutes, and price adjustment
- Utilizes a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions
- Locates product information for customers
- Follows up with customer regarding additional claim information.
Customer Service Representative
Reliable Pest Solutions
Hannibal, MO
02.2020 - 03.2022
- Addressed customer service inquiries in a timely and accurate fashion to customer satisfaction
- Maintained up-to-date records at all times
- Enforced Service Center policies, procedures and quality assurance measures
- Properly answer inbound calls in phone queues to improve call flow
- Set up and schedule new customer accounts
- Check schedule work for service technicians with accuracy
- Look over completed scheduled work and document activity technician reports
- Collections calls and emails to customers with past due balances
- Microsoft Word and Microsoft Excel proficient
- Check and review payroll.
Patient Care Technician
DaVita Dialysis Corporation
Hannibal, MO
05.2019 - 11.2019
- Direct Patient Care. Spend the majority of the day in direct one-on-one patient care to provide safe, comfortable and hygienic dialysis treatment.
- PCTs care for multiple patients.
- Technician Duties. To monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup. Exposure to blood and needles.
- Building long-term relationships with your patients who are suffering from end stage renal disease and are receiving treatment on average 3 times/week. Responsible for educating patients on Kidney Dialysis related topics.
- Team. Cross functional team of clinicians including technicians, nurses, dietitians, social workers and leadership. PCTs work under the supervision of a RN.
SALES ASSOCIATE/CASHIER
JC PENNYS
Hannibal, Missouri
11.2016 - 06.2017
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Computed accurate sales prices for purchase transactions
- Successfully interacted with customers and retail buyers to expedite orders
- Assisted customers with store and product complaints
- Guaranteed positive customer experiences and resolved all customer complaints
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Assisted customers in finding out-of-stock items
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Regularly sought opportunities to up sell and add on additional merchandise
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Organized the store by returning all merchandise to its proper place
- Processed merchandise returns and exchanges.
CASHIER
DOLLAR GENERAL
Palmyra, Missouri
11.2015 - 07.2016
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Worked as a team member performing cashier duties, product assistance and cleaning
- Assisted customers with store and product complaints
- Guaranteed positive customer experiences and resolved all customer complaints
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Communicated all merchandise needs or issues to appropriate supervisors
- Stocked and rotated inventory regularly
- Organized the store by returning all merchandise to its proper place
- Replenished merchandise shelves with items from the stockroom
- Processed merchandise returns and exchanges.
CUSTOMER SERVICE /ORDER TAKING (Seasonal)
Swiss Colony
Hannibal, Missouri
10.2007 - 04.2019
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Demonstrated mastery of customer service call script within specified timeframes
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up-to-date records at all times
- Enforced Service Center policies, procedures and quality assurance measures
- Properly directed inbound calls in phone queues to improve call flow.
Education
Cosmetology
VATTEROTT COLLEGE - QUINCY
Quincy, IL06-2009
High School Diploma -
SOUTH SHELBY HIGH SCHOOL
Shelbina, MO05-2007
Skills
- Active listening skills
- Seasoned in conflict resolution
- Courteous demeanor
- Markdown/promotional procedures
- Inventory control familiarity
- Telecommunication skills
- Customer service expert
- Adaptive team player
- Opening/closing procedures
- Good verbal skills
- Data entry
- Multitasking
- Service Orientation
- Cashier
- Quick learning
- 30-35 WPM
- Punctual
- Dependable
- Accountable
- Independent or team worker
- Team Collaboration
Timeline
Secretary
Preferred Family Healthcare Inc.
10.2023 - Current
Claims Representative
Melrose International
04.2022 - 09.2023
Customer Service Representative
Reliable Pest Solutions
02.2020 - 03.2022
Patient Care Technician
DaVita Dialysis Corporation
05.2019 - 11.2019
SALES ASSOCIATE/CASHIER
JC PENNYS
11.2016 - 06.2017
CASHIER
DOLLAR GENERAL
11.2015 - 07.2016
CUSTOMER SERVICE /ORDER TAKING (Seasonal)
Swiss Colony
10.2007 - 04.2019
Cosmetology
VATTEROTT COLLEGE - QUINCY
High School Diploma -
SOUTH SHELBY HIGH SCHOOL
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