Becca Lofgren
Apple Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Ship Clerk
Amazon
Oklahoma City, OK
11.2023 - Current
- Collaborated with other departments such as sales, purchasing, and production teams for efficient coordination of orders within tight deadlines.
- Maintained an in-depth knowledge of import/export regulations to facilitate seamless international shipments while adhering to compliance standards.
- Proactively identified opportunities to improve operational efficiency by analyzing current workflows and proposing process improvements.
- Improved cargo processing efficiency by implementing a streamlined documentation system.
- Reduced shipping errors with diligent record-keeping and attention to detail.
- Increased overall shipment accuracy by regularly reviewing packing lists against actual contents before releasing cargo for dispatch.
- Continuously updated professional knowledge on industry trends, regulations, and best practices through participation in training sessions and conferences.
Warehouse Associate
Amazon
Rialto, CA
06.2022 - Current
- Worked safely around moving machinery.
- Operated RF scanners to track merchandise and verify contents of containers.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks to transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
- Checked packages and merchandise for damage and reported accordingly.
- Consistently met metrics numbers.
Hazwaste Coordinator
Amazon
Oklahoma City, OK
08.2023 - 11.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Housekeeper
Lagonita Lodge
Big Bear Lake, CA
01.2022 - 06.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Documented and reported necessary facility and building repairs observed.
Warehouse Associate
Amazon
Rialto, CA
06.2021 - 12.2021
- Worked safely around moving machinery.
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Verified quantity and description of materials received by checking merchandise against packing list.
Housekeeper
American Eagle Janitorial
Apple Valley, CA
01.2020 - 04.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Reservations Manager
U-Haul International
Las Vegas, NV
11.2017 - 11.2019
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for managers of various locations in the area.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Provided troubleshooting to managers at different locations.
- Provided training to newly hired associates.
Education
High School Diploma -
Willow Park High School
Apple Valley, CASkills
- Motivated Team Player
- Judgment and Decision-Making
- Customer Care
- Time Management
- Microsoft Office
- Forms Completion
- Active Listening
- Creative Solutions
- Goal-Setting and Prioritization
- Labeling and Boxing
Timeline
Ship Clerk
Amazon
11.2023 - Current
Hazwaste Coordinator
Amazon
08.2023 - 11.2023
Warehouse Associate
Amazon
06.2022 - Current
Housekeeper
Lagonita Lodge
01.2022 - 06.2022
Warehouse Associate
Amazon
06.2021 - 12.2021
Housekeeper
American Eagle Janitorial
01.2020 - 04.2021
Reservations Manager
U-Haul International
11.2017 - 11.2019
High School Diploma -
Willow Park High School