Rebecca Lombardi

• Provide administrative support for the Radiology department and staff.
• Greet patients and visitors
• Answer phones, answer questions, direct calls to other team/department members and convey messages accordingly
• Process orders for the department
• Copy and fax paperwork as necessary for patient care process
• Schedule urgent/stat exams directly with ordering providers
• Monitor software for Stat results; process Stat results
• Export imaging studies to cd; for patient pick up, inpatients and emergency transfer patients
• Upload images from external facilities for comparison for radiologist and clinical staff
• Provide telephone coverage, receiving and transferring calls as appropriate

• Greeted patients as they enter the office
• Checked in patients, guests, visitors and clients
• Assisted customers with a warm and professional attitude
• Answered questions and concerns from patients regarding their treatment
• Kept records of patient concerns and/or conversations
• Handled emails, inbound calls and outgoing calls to confirm appointments as necessary
• Scheduled patient appointments
• Recorded patient information using Dolphin software
• Scanned documents
• Followed office protocol for COVID-19

I chose to be a stay at home mom to my two daughters that are now 22 and 17 years old. While I was a stay at home mom, I was the bookkeeper for my husbands construction/development company where I assisted the business with administrative duties.

• Explained benefit packages to new employees according to their position and/or union affiliations
• Answered current employee's questions for the understanding of their medical, dental and life insurance benefits
• Kept records of payments and correspondence for medical and dental insurance payments for union officials
• Handled emails, inbound calls, and outbound calls
• Processed enrollment forms for medical, dental and life insurance
• Managed the US Savings Bond program for employees
• Wrote call center scripts

• Answered phone calls and assisted Group/Company Benefit Administrators with their employee enrollments and dental claim processing
• Provided assistance to dental offices and conveyed dental plan benefits, claim processing and payments
• Explained dental benefits and claim processing of services performed with subscribers
• Resolved payment and claim disputes
• Provided excellent technical support
• Worked with all other departments within Delta Dental for timely resolutions
• Wrote call center scripts