Rebecca Lopez

Observe and monitor fast lane/toll road cameras on the 91 freeway from Orange County to Riverside County. Report any traffic hazards or stopped vehicle issues via phone contact and/or radio contact with CHP and Freeway Service Patrol towing. Verify correct toll road fees hourly. Log and submit all daily activity including all time frames.

Answered high volume inbound calls for retail orders, verified billing information and submitted credit card payments. Assisted customers with product information and shipping information. Issued return authorizations and shipping claims. Worked closely with support department to resolve customer issues.

Answered high volume inbound calls. Verified cardholder's personal information as required by the Patriot Act. Assisted cardholders with account questions and issues. Activated new pre-paid cards. Deactivated lost or stolen cards and verified account transactions for possible fraud. Ordered card replacements to be shipped to card holders.

Handled high volume of customers via the phone and in store input will-call and shipping orders; issued part replacement orders and return authorizations on damaged items; opened new accounts; walked customers through order processes from beginning to end; verified license status for new and in-active accounts; closed and reopened accounts as needed; worked closely with supervisor to resolve any customer issues; updated customers regularly until final resolution.