Rebecca Lott
BOISE,IDAHO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bookkeeping Assistant
Lott Electric Inc.
01.2023 - Current
- Provided financial insights for budgeting and forecasting activities.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Updated financial records using various software programs for current, accurate accounts.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Processed timecards and payroll data for team of employees.
- Processed manual checks for employees in accordance with company policies.
- Validated and recorded invoices and resolved discrepancies with vendors
- Reconciled bank statements and credit card accounts for accuracy and completeness
- Managed invoices, payments and deposits, maintaining accurate expenditure records
Customer Service Associate
Home Depot
05.2021 - 06.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Addressed inquiries, resolved customer issues, and managed customer relations
- Managed substantial amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Built trust, salvaged damaged relationships, and won back business loyalty
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Visual Merchandising Manager
Kohls Department Store
11.2016 - 05.2022
- Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping fellow colleagues to design and implement innovative displays
- Completed training, read current publications, and attended weekly conference calls to stay up to date on changes
- Performed opening and closing duties as part of management team and oversaw cash management
- Created in-store displays and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales
- Collaborated and presented updated floor plans and design strategy to store management..
- Developed creative visual merchandising campaigns to focus on selling older inventory
- Created visual displays to highlight new and featured products.
- Collaborated with store managers to determine best placement for merchandise displays.
- Supervised stores to adapt spaces that accommodate merchandise within spatial constraints and inventory storage availability.
Business Relations Coordinator
The Better Business Bureau
08.2002 - 09.2008
- Built professional relationships with distributors, customers and media staff by attending trade shows.
- Coordinated and managed sponsorships and sponsorship activation.
- Leading team to exceeded individual sales and profit goals
- Proficient at building a strong bond with each business owner - through a consultative, solution-based approach
- Assisted with development of improved seminars and training materials.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Identified and presented patterns and trends in large data sets and provided actionable insights.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Exercised leadership capabilities by successfully motivating and inspiring others
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Bachelor of Science - Human Services/Business Management
University of Phoenix
Boise, ID01.2015
Associate of Arts - Psychology
University of Phoenix
Boise, ID09.2011
Skills
- Dispute Resolution
- Critical Thinking
- Computer Savvy
- Training and Development
- Customer Service
- Effective Listening
- Observational Skills
- Oral and Writing Communication
- Interdisciplinary Teamwork
- Merchandising and Marketing
- Managing Multiple Tasks
- Coaching and Mentoring
Certification
- CNP - Certified Notary Public
Timeline
Bookkeeping Assistant
Lott Electric Inc.
01.2023 - Current
Customer Service Associate
Home Depot
05.2021 - 06.2022
Visual Merchandising Manager
Kohls Department Store
11.2016 - 05.2022
Business Relations Coordinator
The Better Business Bureau
08.2002 - 09.2008
Bachelor of Science - Human Services/Business Management
University of Phoenix
Associate of Arts - Psychology
University of Phoenix
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