Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Louis

Jersey City,NJ

Summary

A versatile and adaptable Customer Support Specialist, with the ability to identify and solve drawbacks through communication, organization and effective resolution.

Overview

8
8
years of professional experience

Work History

Contact Center Agent II

VNS Health Insurance
01.2023 - Current
  • Answers over 50 calls per shift to meet fast-paced call center demands.
  • Provide facilities, doctors, providers, and members with routine health care information, effective dates of coverage, claims history, deductibles and coinsurance amounts, and medical benefits.
  • Analyze members' or providers' account history and make the appropriate changes based on the information that is given and gathered made by the member or providers.
  • Resolved over 50 customer issues in the last 6 months by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.

Patient Care Coordinator

Professional Physical Therapy
06.2021 - 01.2023
  • Scheduled evaluations and procedures for for up to 40 patients a day.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.

Laboratory Assistant (contract)

Alliance Laboratories
03.2020 - 01.2021
  • Processed requisition forms and labeled up to 50 specimens a day to distribute to the appropriate laboratory sections for testing.
  • Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Collaborated with interdisciplinary teams to achieve project goals within specified timelines and resource constraints.

Senior Field Supervisor Intern

DYCD
03.2019 - 09.2019
  • Inspected up to 10 building a day and documented building structure, plumbing, electrical, heating systems for safety specifications for compliance.
  • Maintained daily attendance logs of about 150 SYEP students with various sites to ensure that students were attending their weekly meetings.
  • Sat in various workshops to ensure protocols and SYEP summer curriculum were being implemented and followed.
  • Facilitated ongoing training programs with up to 6 employees at a time to enhance technical skills and promote safety awareness.

Receptionist

Staten Island Children's Museum
06.2016 - 08.2018
  • Provided information on the museum's safety protocols, visitor amenities, programs/performances, and exhibits.
  • Answered over 25 phone calls a day and directed incoming callers to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Bachelor of Arts - Psychology

City College of New York of The City University of New York, The
New York
06.2024

Skills

  • Problem-solving skills
  • Communication
  • Data Entry
  • Data Analysis
  • Time Management
  • Flexibility

Timeline

Contact Center Agent II

VNS Health Insurance
01.2023 - Current

Patient Care Coordinator

Professional Physical Therapy
06.2021 - 01.2023

Laboratory Assistant (contract)

Alliance Laboratories
03.2020 - 01.2021

Senior Field Supervisor Intern

DYCD
03.2019 - 09.2019

Receptionist

Staten Island Children's Museum
06.2016 - 08.2018

Bachelor of Arts - Psychology

City College of New York of The City University of New York, The

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Rebecca Louis