Rebecca Loveall
Princeton,WV
Summary
Experienced Office Manager and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Prioritize projects and multitask effectively to achieve company goals. Methodical and detail-oriented team player. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
13
13
years of professional experience
Work History
Office Manager / Administrative Assistant
LockTight Security and Electronics
12.2012 - 01.2025
- Handled sensitive payroll information with discretion, and reduced payroll discrepancies by implementing a thorough verification process with cross checking procedures.
- Provided excellent customer service when addressing inquiries, concerns and complaints via phone calls, text and email correspondence.
- Coordinated meetings and office happenings for owner, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions daily to ensure balanced budgets.
- Conducted regular inventory assessments of office and warehouse supplies, ordering necessary products proactively to prevent stock shortages.
- Created daily routes for technicians and dispatched emergency jobs to appropriate technician using real time GPS technology to optimize technician production.
- Ensured required technician trainings and education modules were kept up to date and well documented in the individual technician/employee files.
- Assisted employees with administrative tasks, payroll issues, human resource questions and acted as liaison to corporate office.
Office Manager
Bluefield Gas Company
08.2011 - 12.2018
- Customer Service – posted customer utility payments to account, resolved customer concerns and complaints, new customer set up
- HR Liaison for Corporate Office – verified and submitted employee time sheets, maintained employee personnel files to ensure required trainings and certificates were kept current per federal guidelines, assisted co-workers with benefit questions and concerns
- Inventory and Procurement – ordered and upheld stocked office supplies, maintained office equipment per contract
- Administrative support – assisted General Manager with travel arrangements, meeting set ups and reminders, assisted field technicians with clerical support
Education
Associate of Applied Science - Business Administration And Management
American National University
Princeton, WV10-2013
Skills
- Customer service
- Mail handling
- Organizational - Time management skills
- Office administration
- Scheduling and calendar management / Event coordination
- Bookkeeping / Account reconciliation / Credit & collections
- Clear oral/written communication
- Payroll processing and documentation
- Inventory control / Procurement of supplies
Timeline
Office Manager / Administrative Assistant
LockTight Security and Electronics
12.2012 - 01.2025
Office Manager
Bluefield Gas Company
08.2011 - 12.2018
Associate of Applied Science - Business Administration And Management
American National University
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