Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Lowder

Summary

Hard worker experienced in kitchen production and shift lead roles with over 9 years of customer service. Diligent in ensuring proper customer service skills to maximize customer experience while also being effective in multi-tasking. Confident in proper cash handling, operating procedures and reinforcing company standards and policies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

First Watch
05.2023 - Current
  • Greeted and accommodated guests, building positive experience from first reaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Kitchen Production/Confectionary

Wyld
04.2022 - 03.2023
  • Inspected and cleaned food preparation areas, equipment and work surfaces and service areas to follow safe and sanitary food-handling practices.
  • Ensured food was stored and cooked at correct temperature by regulating temperature of ovens and depositors.
  • Weighed, measured and mixed ingredients according to recipes.
  • Ensured temperatures of product were correct and recorded using timers at various stations within the kitchen.
  • Cleaned utensils and equipment correctly to ensure avoidance of cross contamination, and overall cleanliness.
  • Rotated product ingredients in both dry storage and walk in using FIFO to follow safe food-handling practices.
  • Ensured quality and accuracy of product daily before sending it to labeling/packaging.
  • Handled daily prep.

Shift Lead

Mod Pizza
10.2019 - 02.2022
  • Supervised staff in key areas throughout shift to optimize productivity.
  • Delegated tasks to employees.
  • Ensured proper sanitary and cleanliness standards were correct throughout front of house and back of house.
  • Opened and closed store by following proper procedures documented in opening and closing checklist.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Maintained store safety standards and ensured compliance with company policies.
  • Organized stock room and verified accurate labeling, logical placement and neat arrangement.
  • Balanced cash registers to prepare for nightly deposits.
  • Handled inventory and stocking tasks.

Shift Lead

Larkburger
05.2018 - 01.2019
  • Complied with company standards and policies, setting example for team members.
  • Supervised food production and preparation, promoting consistency with established recipes and procedures.
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
  • Managed inventory levels and minimized loss, following company systems and guidelines.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Oversaw shift operations to create quality products that met company standards.
  • Managed store closing and opening procedures.
  • Prepared end-of-shift reports for management review and approval.
  • Handled cash deposits and register transactions.

Trainer

Torchy's Tacos
11.2016 - 01.2018
  • Monitored and evaluated training program success and effectiveness.
  • Trained new employees in key positions to maximize productivity.
  • Identified areas of concern uncovered during trainings sessions and suggested methods ro reduce risk.
  • Helped solve complex problems related to employee training, management, and business direction.
  • Trained employees in proper sanitary and food-safe guidelines.

Education

Associate of Arts - Editing, Radio, And Television Broadcasting

Colorado Media School
Denver, CO
10.2019

Digital Media Communications

Colorado State University
Fort Collins, CO

Skills

  • Customer Service
  • Leadership
  • Ability To Multitask
  • Adaptability
  • Training and Supervision
  • POS Operations
  • Organization
  • Conflict Resolution
  • Food Delivery

Certification

ServSafe

Timeline

Server

First Watch
05.2023 - Current

Kitchen Production/Confectionary

Wyld
04.2022 - 03.2023

Shift Lead

Mod Pizza
10.2019 - 02.2022

Shift Lead

Larkburger
05.2018 - 01.2019

Trainer

Torchy's Tacos
11.2016 - 01.2018

Associate of Arts - Editing, Radio, And Television Broadcasting

Colorado Media School

Digital Media Communications

Colorado State University

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Rebecca Lowder