Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Lowder

Westminster,CO

Summary

Hard worker experienced in kitchen production and shift lead roles with over 10 years of customer service. Diligent in ensuring proper customer service skills to maximize customer experience while also being effective in multi-tasking. Confident in proper cash handling, operating procedures and reinforcing company standards and policies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Kitchen Production/Confectionary

Wyld
Denver, CO
06.2024 - 06.2025
  • Ensured the quality and accuracy of the product daily, before delivery to packaging.
  • Inspected food preparation areas, and cleaned utensils and equipment correctly to ensure the avoidance of cross-contamination.
  • Trained and assisted new kitchen staff members.
  • Identified inefficiencies leading to improved productivity.
  • Ensured food was cooked and stored at correct temperatures, following safe food-handling practices.
  • Weighed, measured, and mixed ingredients according to recipes.

Server

First Watch
05.2023 - 04.2024
  • Greeted and accommodated guests, building a positive experience from the first interaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
  • Addressed guests' concerns or complaints professionally, ensuring swift resolution.
  • Implemented effective communication strategies between front-of-house and back-of-house for streamlined operations.
  • Maintained a clean and orderly dining area, while also restocking table items, supplies, ice, and expo items.
  • Performed opening and closing duties, ensuring the server alley and dining area were prepared for seamless service transitions.

Kitchen Production/Confectionary

Wyld
04.2022 - 03.2023
  • Inspected and cleaned food preparation areas, equipment, work surfaces, and service areas to follow safe and sanitary food-handling practices.
  • Ensured food was stored and cooked at the correct temperature by regulating the temperature of the stove and depositors.
  • Weighed, measured, and mixed ingredients according to recipes.
  • Rotated product ingredients in both dry storage and walk-in using FIFO to follow safe food-handling practices.
  • Cleaned utensils and equipment correctly to ensure the avoidance of cross-contamination and overall cleanliness.

Shift Lead

Mod Pizza
10.2019 - 02.2022
  • Supervised staff in key areas throughout the shift to optimize productivity.
  • Ensured that proper sanitary and cleanliness standards were maintained throughout the front of house and back of house.
  • Opened and closed the store by following the proper procedures documented in the opening and closing checklist.
  • Answered customer questions, and addressed problems and complaints in person and via phone.
  • Maintained store safety standards, and ensured compliance with company policies.
  • Organized the stock room and verified accurate labeling, logical placement, and neat arrangement.
  • Balanced cash registers to prepare for nightly deposits.

Education

Associate of Arts - Editing, Radio, And Television Broadcasting

Colorado Media School
Denver, CO
10.2019

Digital Media Communications

Colorado State University
Fort Collins, CO

Skills

  • Food safety
  • Quality control
  • Recipe preparation
  • Customer service
  • Problem solving
  • Leadership
  • Critical thinking
  • Attention to detail
  • Multi-tasking
  • Training new staff

Certification

ServSafe

Timeline

Kitchen Production/Confectionary

Wyld
06.2024 - 06.2025

Server

First Watch
05.2023 - 04.2024

Kitchen Production/Confectionary

Wyld
04.2022 - 03.2023

Shift Lead

Mod Pizza
10.2019 - 02.2022

Associate of Arts - Editing, Radio, And Television Broadcasting

Colorado Media School

Digital Media Communications

Colorado State University

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