Rebecca Lowrance

Support participants by resolving concerns, educating, administering, and solving complex issues relating to medical, dental, vision, life, health savings accounts, flexible spending accounts, COBRA, dependent eligibility, wellness programs, retirement plans and 401k.

Coordinate and execute benefits processing, to include enrollments, terminations, qualified status changes, beneficiaries, death claims, QDROs, 401k distributions/rollovers/loans/hardship withdrawals/Roth In-Plan Conversions and more using benefits administration software (CS Pro/Total Benefits Administration).

Maintain awareness of benefit laws and regulations to ensure compliance, including but not limited to: HIPAA, COBRA, ERISA, and Section 125 provisions.

Serve as participants' point of contact for Open Enrollment questions and enrollments.

Identify the need for additional research in order to resolve any issues reported by participants and effectively manage cases using ticket system.

Maintained up-to-date knowledge of labor laws and regulations to ensure company-wide compliance with industry standards, including but not limited to FLSA, EEOC, FLMA, OSHA, Worker's Compensation, ADA

Facilitated annual performance reviews that offered constructive feedback, setting goals for professional growth and development among staff members.

Conducted thorough investigations into workplace complaints, resolving conflicts fairly and efficiently while maintaining confidentiality

Managed and led the implementation of new Recruiting Management/Applicant Tracking System

All aspects of Employee Relations, including employee development, employee recognition, dispute resolution, time/attendance/wage issues, and discipline and discharge

Assisted and advised Management on Human Resources issues; partnered with management on issues involving employee relations items such as: terminations, suspensions, disciplinary actions, and policy interpretations, as well as ADA accommodations.

Conducted investigations of Ethics Hotline complaints and other suspicious activities, as well as violation of various Company policies and procedures. Made recommendation to Regional HR Director for appropriate action.

Conducted Compliance and other audits – Affirmative Action Plan review, Data integrity, recruitment cycle, equity adjustments, more.

Assisted and advised Management on Human Resources issues; partnered with Management on issues involving employee relations items such as: terminations, suspensions, disciplinary actions, and policy interpretations.

Conducted Employee and Supervisor Training, including Anti-Harassment, company policies, benefit plans, performance management, and implementation of new performance management process.

Performance management of salaried and hourly employees, including Supervisor/Manager coaching, goal setting, performance evaluation administration, and merit planning.

Administered all employee benefits.