Rebecca Lynn Hetrick
East Canton,OH
Summary
Customer-focused professional with a background in customer service roles including Key Accounts. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience, along with warehouse inventory management across the USA.
Overview
14
14
years of professional experience
Work History
Gregory Industries
Canton, OH
01.2023 - Current
- Process customer orders
- Coordinate with Inside Sales Manager and Production Department for delivery deadlines
- Issue credit memo's, coordinate RMA's and return of product amount multiple warehouses as needed
- Generate & process invoices as prescribed in ERP system for warehouse shipments
- Collect and enter new customer data and other sales data for current and new customers into a computer database
- Track stock levels of assigned warehouses
- Advise purchasing/production of strut and/or ancillary needs
- Handle and balance inventory counts for each assigned warehouse
- Create and send purchase orders for outside vendors and processors
- Create bill of ladings and schedule truck pickups daily for ready orders
- Participate in inventory control, production requirements and team planning meetings
- Develop product knowledge
- Handle key accounts with discretion
- Improve current process for a faster and smoother workflow
Kirk Key Interlock Company LLC
Canton, OH
12.2017 - 01.2023
- Increase brand awareness of multiple product lines, in turn, training customer on product usage
- Qualify prospects to find ideal target customer based on market research and real data about existing customers
- Lead Inside Sales Group (4 personnel) overseeing day to day workload balance and prioritization of order intake
- Mentor, motivate and lead sales teams to perform at optimal levels
- Analyze daily activities and implement Standard Operating Procedures to positively impact processes
- Ensuring compliance with corporate pricing and sales policies by analyzing administrative operations and strategies
- Interview customers to strengthen relationships, grow sales and discover competitive actions
- Confident pricing negotiation to ensure positive gross margins and long-term growth
- Emphasis on Corporate Key Account management
- Assist the VPs of Sales & Operations with all project management and on time delivery of services and goods relating to the Outside
- Work with engineering closely on new part designs, schemes, and provisions for customer specific needs
- Utilize Salesforce to quote customers, set up new accounts, contacts and monitor daily dashboard for follow ups
- Serve as initial point of contact and resource in the execution of approximately 70 inbound requests daily (quote requests, POS, customer service issues)
- Ability to work with customers in developing a customized order to adhere to OSHA and ISO requirements
- Key member of the Navision integration team and trusted advisor and trainer, promoting corporate culture and goal setting as well as providing comprehensive support to the Inside Sales Department during software update implementation
- Continuously promoting all options in product lines to customers to ensure expectations are met as well as company daily sales goals
- Work closely with accounting department in handling invoicing and purchase order questions or issues
Logistics Lead
Kirk Key Interlock Company LLC
Canton, OH
07.2011 - 12.2017
- Achieved cost savings of $200,000 for MRO shipping supplies
- Handled day to day inbound and outbound shipments using various carriers across multiple programs
- Properly package product for safe deliveries
- Inventory shipping supplies and order as needed
- Run end of day for daily shipments
- Lead and train new and current employees on daily processes, Erp systems and shipment processes
- Trained and fully knowledgeable on production of multiple product offerings
Education
High School Diploma -
Timken Senior High
Canton, OH06-2003
Skills
- Decision-making
- Data entry
- Interpersonal communication
- Calm under pressure
- Multitasking
- Time management
- Analytical thinking
- Account development
- Customer training
- Prioritizing workflows
- Issue resolution
- Order management
- Client rapport
- Goal oriented
- Sales negotiations
- Product knowledge
- Strong teamwork
- Microsoft outlook
- Shipping and receiving
- Microsoft Excel
- Customer RMA management
- Shipping procedures
- Verbal and written communication
Timeline
Gregory Industries
01.2023 - Current
Kirk Key Interlock Company LLC
12.2017 - 01.2023
Logistics Lead
Kirk Key Interlock Company LLC
07.2011 - 12.2017
High School Diploma -
Timken Senior High