Rebecca Lynn Peters
Jacksonville,FL
Summary
Business execution manager with proven leadership in banking operations and compliance. Expertise in driving operational excellence and leading high-performing teams. Successful in implementing risk mitigation strategies that enhance regulatory alignment and operational integrity.
Overview
28
28
years of professional experience
Work History
Business Execution Manager, VP
Wells Fargo Bank, NA
Jacksonville, USA
10.2020 - 11.2025
- Led team of 10 Business Execution Consultants to mitigate sales practice misconduct, incentive manipulation, and internal/external fraud transactions, addressing AML behavior patterns.
- Developed and implemented risk alert strategies to close gaps and mitigate identified risks.
- Collaborated with Conduct Management to identify and investigate emerging trends.
- Presented findings to senior leadership.
- Oversee documentation of procedures and ensure alignment with regulatory standards.
- Provide walkthroughs regarding research, processes and policies.
Operational Risk Consultant, VP
Wells Fargo Bank, NA
Jacksonville, USA
09.2016 - 10.2020
- Represented Centralized Supervision during internal and external audits, ensuring compliance with regulatory standards.
- Partnered across strategic areas to enhance sales practice monitoring and optimize system performance.
- Led training initiatives to ensure SLA compliance for field notifications and improve team preparedness.
- Worked with Fraud Detection and Employee Relations to address internal ethics violations.
Internal Investigator, VP
Wells Fargo Bank, NA
Jacksonville, USA
11.2014 - 09.2016
- Investigated internal fraud allegations; conducted interviews and analyzed data to identify patterns and support findings.
- Assessed regulatory risk and exposure; collaborated with HR and Retail Management to implement appropriate disciplinary actions.
- Maintained detailed case documentation and reporting to ensure compliance and facilitate future investigations.
Regional Services Manager, VP
Wells Fargo Bank, NA
Jacksonville, USA
06.2011 - 11.2014
- Advised regional leadership on operational and compliance strategies, aligning initiatives with business goals.
- Implemented policy changes that strengthened loss prevention and compliance metrics.
- Led team of 10 consultants across 132 locations to enhance regional operations.
Retail Operations Director, VP
Wachovia Bank, NA
Jacksonville, USA
05.2008 - 06.2011
- Provided strategic guidance to regional leadership and cross-functional teams to align operations with business objectives.
- Directed operational soundness initiatives and risk mitigation strategies across the market.
- Analyzed market trends and implemented service improvements to enhance customer satisfaction.
Sales & Service Leader, VP
Wachovia Bank, NA
Jacksonville, USA
01.1998 - 05.2008
- Executed quality sales initiatives to drive regional market expansion and growth.
- Led team of 10-25 branch managers to enhance sales, service, and operational excellence.
- Implemented service strategies exceeding corporate standards, enhancing customer outcomes.
Education
Business Management -
Pensacola Junior College
Pensacola, FLBanking Studies -
American Institute of Banking
Skills
- Regulatory compliance
- Operational risk management
- Risk assessment
- Fraud investigation
- Strategic planning
- Operational strategy
- Project execution
- Change management
- Team leadership
Timeline
Business Execution Manager, VP
Wells Fargo Bank, NA
10.2020 - 11.2025
Operational Risk Consultant, VP
Wells Fargo Bank, NA
09.2016 - 10.2020
Internal Investigator, VP
Wells Fargo Bank, NA
11.2014 - 09.2016
Regional Services Manager, VP
Wells Fargo Bank, NA
06.2011 - 11.2014
Retail Operations Director, VP
Wachovia Bank, NA
05.2008 - 06.2011
Sales & Service Leader, VP
Wachovia Bank, NA
01.1998 - 05.2008
Business Management -
Pensacola Junior College
Banking Studies -
American Institute of Banking