Rebecca Macario
Fort Worth,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects. Customer Service Representative bringing top-notch skills in oral and written communication, and active listening. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
G2 Secure Staff LLC
Customer Service Represenative
08.2022 - Current
- Handled customer inquiries courteously and professionally.
- Answered constant flow of customer emails with minimal wait times.
- Set up trucks for customers for direct deliveries
- Track trucks and make sure they arrive at the estimated time of arrival .
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Dialog Direct
04.2011 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer shipments and updated customer with information.
- Met customer call guidelines for service levels, handle time and productivity.
Machine Operator
Pitney Bowes, Inc
01.2005 - 03.2011
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Education
High School Diploma -
American Christian Academy
Arlington, TX10.2008
Skills
- Customer Service and Assistance
- Team Development
- Active Learning
- Complex Problem-Solving
- Multi-Tasking and Prioritization
- Effective Working Relationships
Timeline
G2 Secure Staff LLC
Customer Service Represenative
08.2022 - Current
Customer Service Representative
Dialog Direct
04.2011 - 08.2022
Machine Operator
Pitney Bowes, Inc
01.2005 - 03.2011
High School Diploma -
American Christian Academy
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