Rebecca Macario
Fort Worth,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects. Customer Service Representative bringing top-notch skills in oral and written communication, and active listening. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
G2 Secure Staff LLC
Customer Service Represenative
Dallas, Tx
08.2022 - Current
- Handled customer inquiries courteously and professionally.
- Answered constant flow of customer emails with minimal wait times.
- Set up trucks for customers for direct deliveries
- Track trucks and make sure they arrive at the estimated time of arrival .
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Dialog Direct
Ft Worth, Tx
04.2011 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer shipments and updated customer with information.
- Met customer call guidelines for service levels, handle time and productivity.
Machine Operator
Pitney Bowes, Inc
Grand Prairie, TX
01.2005 - 03.2011
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Education
High School Diploma -
American Christian Academy
Arlington, TX10.2008
Skills
- Customer Service and Assistance
- Team Development
- Active Learning
- Complex Problem-Solving
- Multi-Tasking and Prioritization
- Effective Working Relationships
Timeline
G2 Secure Staff LLC
Customer Service Represenative
08.2022 - Current
Customer Service Representative
Dialog Direct
04.2011 - 08.2022
Machine Operator
Pitney Bowes, Inc
01.2005 - 03.2011
High School Diploma -
American Christian Academy