Rebecca Maestas

• Have worked with all levels of management to conduct a needs analysis.
• Using the ADDIE methodology have development and designed classes, including customized classes for several business areas throughout the company.
• Delivered training to a wide variety of business areas throughout the organization. such as: Commercial (Enrollment), Individual Strategic Business Unit, Medicare Advantage, Blue Card and Care Management to name a few.
• Known as an ABD (Arrangement By Design) guru, developed a Trainer the Trainer class for Instructional Design and Using ABD. Delivered this training to trainers within Workforce Management (Employee Development) as well as other trainers within the organization (Care Management and Medicare Advantage) this training included how to develop Participant and Facilitator guides using this software.
• Effective at using various methods of training in order to accommodate learning styles while focusing on the individual needs of each participant.
• Ulysses Service Mentor Certified Facilitator.
• ATD Master Trainer.

• During my 19 years of experience as a Trainer, have acted in a supervisory role in the classroom over several months of training.
• Ensured all staff completed On Boarding in a timely manner.
• Managed work assignments.
• Track and audit all work completed to ensure objectives are met.
• Meet with participants 1:1 to provide feedback on performance during the months of training.
• Meet with participants as needed to discuss performance and/or attendance issues.
• Conducted on the job training with each participant as well as 1:1 training if needed.
• Track attendance and tardiness.
• Mentor participants during and after they are released from training.
• Provide coaching and mentoring to trainers within Workforce Development and other areas of the company, including determining appropriate training methods, reviewing course content, and feedback during teach back sessions.

• Ability to multitask several projects. In the last 3 years, I participated in several of the Velocity projects including managing two projects simultaneously while training and mentoring two trainers.
• Meet with all levels of management in the business areas to discuss training needs analysis, provide recommendations and develop a project plan for a successful training outcome.
• During my career at BCBSAZ over the last 24 years I have participated in various roles (tester, documentation creation and trainer) on new systems projects as well as system enhancements. Those include:

VAT (Visual Application Tracking)

Pinnacle

GPR (Group Premium Reconciliation Data Base)

Insurix

Velocity Systems

• Other major projects I’ve been responsible for:

The creation of the Employee Development Phone Call Library

Ulysses Service Mentor

• Maintain the highest level of confidentiality and privacy, known by my peers as “the vault”.
• Excellent communication skills with the ability to speak professionally to groups of all sizes in a public or classroom venue.
• Excellent questioning skills used to evaluate participant understanding of course content.
• Successfully interface with all levels of management and staff.
• Present a professional image, positive, reliable, efficient, and hard-working
• People-oriented with exceptional interpersonal skills.
• Excellent analytical skills, able to problem solve by researching BCBSAZ systems and/or communicating with various departments.
• Committed to completing tasks by given deadline.

• Lead by example, with the upmost professionalism.
• Mentored other trainers within Employee Development/Workforce Development and other areas of the organization. Advising on not only training recommendations but career counsel as well.
• Consistently make myself available to any trainer in need of help regardless of what I have on my task list.
• Great Motivator.
• Partner with leadership teams to develop the best training outcome.