Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Rebecca Mahar

Portland,ME

Summary

Versatile team member offering over 7 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

7
7
years of professional experience

Work History

E-Commerce, Grocery, Produce Team Member

Whole Foods Market
07.2022 - Current
  • Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
  • Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Sales Associate/Department Manager/Stocker/E-Commerce Department

Walmart
03.2020 - 05.2022
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Sales Associate

Shipwreck and Cargo
06.2018 - 03.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Front Desk Clerk

International Cryptozoology Museum
07.2017 - 04.2018
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about displays.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques.
  • Monitored staff performance and provided feedback and guidance.

Education

Associates in Liberal Studies with a Focus in Psychology -

Southern Maine Community College
South Portland, ME
05.2019

High School Diploma -

Washington Academy
East Machias, ME
06.2016

Skills

    Cross-Functional Collaboration

    • Customer Assistance
    • Goal-Driven
    • Attention to Detail
    • Multitasking Abilities
    • Problem Solving
      • Visual Merchandising
      • Adaptability and Flexibility
      • Organizational Skills
      • Quality Control
      • Time Management
      • Customer Service

Affiliations

  • Writing Poetry
  • Illustrations/Painting
  • Enjoy Entertainment
  • Traveling

Timeline

E-Commerce, Grocery, Produce Team Member

Whole Foods Market
07.2022 - Current

Sales Associate/Department Manager/Stocker/E-Commerce Department

Walmart
03.2020 - 05.2022

Sales Associate

Shipwreck and Cargo
06.2018 - 03.2020

Front Desk Clerk

International Cryptozoology Museum
07.2017 - 04.2018

Associates in Liberal Studies with a Focus in Psychology -

Southern Maine Community College

High School Diploma -

Washington Academy

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Rebecca Mahar