Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Manning

Lagrange,GA

Summary

Professional and dedicated with a strong background in customer service and communication. Expertise in efficiently resolving issues and ensuring customer satisfaction. Strong team collaborator focused on achieving results and adapting to changing needs. Excels in active listening, problem-solving, and effectively utilizing CRM software. Known for dependability and results-oriented approach. Passionate about delivering quality service. Valued by employers for call handling and conflict resolution skills, making a valuable asset to any team.

Overview

4
4
years of professional experience

Work History

Remote Call Center Agent

Alorica
08.2024 - Current
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Front End Associate

Walmart
12.2023 - 08.2024
  • Managed cash transactions accurately and efficiently, averaging over 100 transactions daily with a 99.5% accuracy rate, reducing errors and enhancing customer satisfaction
  • Provided exceptional customer service, resolving an average of 20 customer inquiries daily, resulting in a 95% customer satisfaction rating based on feedback surveys
  • Promoted sales and promotions effectively, contributing to a 10% increase in upsells of related products, exceeding department targets
  • Ensured store cleanliness and organization, maintaining a consistent score of 98% on weekly store audits, meeting or exceeding company standards
  • Implemented a new system for organizing inventory at the checkout counters, reducing checkout time by 15% and improving overall customer flow during peak hours

Customer Service Representative

Skyes Enterproses, INC
11.2021 - 12.2023
  • Addressed accounting, billing, and service delivery issues, reducing client complaints by 30%
  • Improved loan processing efficiency by 25% through meticulous documentation review
  • Prepared detailed financial reports and analysis, providing actionable insights to senior management and improving decision-making processes
  • Conducted training sessions for new hires, resulting in a 15% improvement in their service delivery metrics within the first month
  • Utilized CRM software to track and resolve client issues, maintaining a resolution rate of 90% on first contact

Account Manager

First American Title Lending
03.2021 - 09.2021
  • Addressed accounting, billing, and service delivery issues, reducing client complaints by 30%
  • Improved loan processing efficiency by 25% through meticulous documentation review
  • Prepared detailed financial reports and analysis, providing actionable insights to senior management and improving decision-making processes
  • Negotiated contract terms with vendors, achieving cost savings of 10% on operational expenses
  • Prepared and delivered quarterly business reviews to clients, highlighting performance metrics and strategic recommendations that drove client satisfaction

Staffing Specialist

Surse Staffing Temp Agency
09.2020 - 02.2021
  • Enhanced candidate placement rates by 20% through efficient recruitment strategies and thorough screening processes
  • Streamlined onboarding procedures, reducing new hire productivity ramp-up time by 30%
  • Led client engagement initiatives, conducting regular client meetings and feedback sessions, resulting in a 20% increase in client referrals and business expansion opportunities

Education

High School Diploma -

Lagrange High School
05.2012

Skills

  • Customer Service Excellence
  • Conflict Resolution
  • Account Management
  • Team Collaboration
  • Time Management
  • Relationship Management
  • Process Improvement
  • Data Analysis
  • Microsoft Office
  • Office Management
  • Call center operations
  • Customer communications
  • Payment processing
  • Team development
  • Appointment setting
  • Data entry
  • Problem-solving skills
  • Typing speed
  • Resolving issues

Timeline

Remote Call Center Agent

Alorica
08.2024 - Current

Front End Associate

Walmart
12.2023 - 08.2024

Customer Service Representative

Skyes Enterproses, INC
11.2021 - 12.2023

Account Manager

First American Title Lending
03.2021 - 09.2021

Staffing Specialist

Surse Staffing Temp Agency
09.2020 - 02.2021

High School Diploma -

Lagrange High School
Rebecca Manning