Rebecca Manzo
Fate,TX
Summary
Strong account management experience with leading industry retailers, self motivating, proven track record, consistent reputation for delivering, coordinating multiple projects concurrently.
Overview
22
22
years of professional experience
Work History
Inside Sales Supervisor
American Building Supply, Inc.
03.2012 - Current
- Assisted in the development of annual budgets for the Inside Sales department, ensuring alignment with overall company objectives.
- Managed the Inside Sales pipeline, ensuring a steady flow of qualified leads for the sales team to close deals effectively.
- Provided regular reports on team performance to senior management, highlighting successes and challenges faced by the department.
- Evaluated team performance regularly, identifying areas for improvement and coaching as needed.
- Prioritized high-potential accounts by analyzing purchase history patterns and identifying upsell opportunities.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
- Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
- Organized weekly meetings to discuss progress towards targets and address any obstacles hindering success.
- Created an environment that encouraged collaboration among team members, fostering a positive working culture focused on achieving results together.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Maximized revenue potential by upselling products or services where appropriate during client interactions.
- Oversaw team of 14 inside sales representatives and led staff to exceed sales goals.
- Updated accounts and maintained long-term relationships with clients.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Department Manager/Asst. Manager
Lowe's Companies, Inc.
01.2007 - 03.2012
- Provided regular reports on team performance to senior management, highlighting successes and challenges faced by the department.
- Organized and led staff meetings to share progress, establish goals, and provide additional resources to keep team members on target.
- Evaluated team performance regularly, identifying areas for improvement and coaching as needed.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
- Developed and implemented strategies to increase sales and improve customer service.
- Developed and enforced policies and procedures for compliance with company policies.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
Department Manager
The Home Depot
01.2003 - 01.2007
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
Education
Associate of Arts - Business
Riverside Community College
Norco, CA06.2005
Skills
- Account management
- Problem solving
- Managing crisis situations
- Multi-tasking
- Planning strategically
- Strong customer focus
- Tactful & articulate
- Able to identify critical issues
- Robust and business-focused approach to managing accounts
- Conducting/operating above reproach
- Ensuring that everything works to the highest possible professional standards
- Charismatic and pragmatic leader
- Proven ability to identify new business opportunities
- Maintain close relationship with external bodies, suppliers, clients, and internal customers
- Evaluating and decision-making
- Operating in a fast paced and unpredictable environment
- Customer Relationship Building
- Leadership Development
- Sales process optimization
- Sales management
- New Business Development
- Sales Team Leadership
- Customer Service Management
- Partnership Development
- Market Knowledge
- Business Planning
Roles And Responsibilities
- Manage key national and regional accounts
- Develop and maintain professional relationships within the industry
- Provide expert knowledge
- Work with customers to provide solutions
- Have knowledge of current remodel and building trends
- Process purchase orders
Personal Information
Title: Inside Sales Supervisor
Timeline
Inside Sales Supervisor
American Building Supply, Inc.
03.2012 - Current
Department Manager/Asst. Manager
Lowe's Companies, Inc.
01.2007 - 03.2012
Department Manager
The Home Depot
01.2003 - 01.2007
Associate of Arts - Business
Riverside Community College
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