Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca Marquez

Rancho Cucamonga,CA

Summary

Highly skilled individual with 6 years of management experience in leading individual and company success through forward-thinking strategies. Talented in workflow oversight, seeking to further knowledge in various departments of healthcare to become a versatile healthcare provider.

Overview

6
6
years of professional experience

Work History

Diet Technician/Lead Barista

San Antonio Regional Hospital
09.2023 - Current
  • Improved patient outcomes by developing individualized meal plans tailored to their nutritional/medical needs (tube feedings, dysphagia 1-3, sodium restriction, gestational diabetes, neutropenic, cardiac, renal dialysis, etc).
  • Incorporated dietary restrictions and allergens to accommodate patients with diverse religions and overall medical history.
  • Enhanced patient satisfaction with dietary services through consistent collaboration with registered dietitians and healthcare professionals.
  • Educated clients on proper nutrition, portion control, and food choices for weight management and overall health improvement.
  • Developed and maintained accurate nutrition records and databases.
  • Ensured timely and accurate tray line assembly for optimal meal delivery to patients.
  • Prepared, served, and promoted drinks to visitors and hospital staff.
  • Stocked Starbucks products in bistro and decorated for holidays, hospital events, and director lunch ins.
  • Deposited cash, bought change, and distributed tips amongst baristas.
  • Upheld food safety, temperature logs, bistro cleanliness, and mastrena/equipment maintenance.
  • Aided in ordering and replenishing monthly inventory in warehouse storage units.
  • Created a joyful and relaxed environment for hospital workers to lounge.
  • Followed codes through out the day to ensure visitor and employee safety.

Shift Supervisor

STARBUCKS COFFEE COMPANY
04.2018 - 11.2022
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Applied security, safety, and loss prevention strategies during shifts.
  • Organized community service involvement amongst team to create "third place" environment.
  • Led training for evacuation emergencies, on-boarding, seasonal recipe changes, and equipment handling/maintenance.
  • Conducted interviews and call-backs for new hires.
  • Addressed employee and production issues by implementing timely solutions.
  • Deescalated customer complaints and refunds.
  • Reported customer and employee incidents.
  • Enforced company policies and regulations with employees.
  • Met daily/weekly goals: customer connection scores, sales, and daily departure times.
  • Monitored covid check-in and work readiness.
  • Upheld proper food handling, food storage, and store cleanliness for routinely audits.
  • Delegated roles, tasks, and responsibilities for successful shifts.
  • Created floor plans that ensured timely breaks and utilized barista's strengths.
  • Worked all positions in store: register, drive thru order, customer support, and bar.
  • Completed routinely pull-to-thaw, high variance, and department counts.
  • Placed and inspected product orders due to customer demand.
  • Placed facility work tickets for store building repairs, refrigerator and freezer calibrations, and technology diagnosis.
  • Handled cash by accepting change orders, depositing tills, and distributing tips.

Organic Chemistry Tutor

College Of The Desert
01.2021 - 12.2021
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created example problems for students to ensure further understanding.
  • Solved worksheets to provide students with answer keys and exercise my own knowledge on their current topics.
  • Advised students on note organization, studying techniques, and laboratory writing.
  • Demonstrated lab report format and graph construction on excel.
  • Connected with students through similar experiences to reduce stress.
  • Attended midterm and final study jams on weekends.
  • Created discord account to be accessible outside of tutoring hours.
  • Met with professor to discuss student feedback on lab reports, tests, and lecture material.

Education

CPR And BLS Certificate

Key Medical Resources
San Antonio Regional Hospital, Upland
01.2024

Bachelor of Science - Biochemistry

University of California, Riverside
Riverside, CA
06.2025

Associate of Science - Chemistry

College of The Desert
Palm Desert, CA
12.2021

Skills

  • MS Word, Excel, Powerpoint, Outlook, Illustrator
  • Written/Verbal Communication
  • Multitasking Abilities
  • Strategic Planning
  • Emotional Intelligence
  • Problem-Solving

Languages

Spanish
Full Professional
French
Professional Working

Timeline

Diet Technician/Lead Barista

San Antonio Regional Hospital
09.2023 - Current

Organic Chemistry Tutor

College Of The Desert
01.2021 - 12.2021

Shift Supervisor

STARBUCKS COFFEE COMPANY
04.2018 - 11.2022

CPR And BLS Certificate

Key Medical Resources

Bachelor of Science - Biochemistry

University of California, Riverside

Associate of Science - Chemistry

College of The Desert

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Rebecca Marquez