Rebecca Marquez-Thacker
Pollok
Summary
I am dependable, dedicated, reliable compassionate. I communicate well, provide emotional support, trustworthy and I ensure the safety of my clients. I support my clients needs and maintain a safe and clean environment. I make sure their daily needs are met such and hygiene, preparing meals, or assisting them with any needs that need to be met. Helping someone improve the quality life is a passion.
Overview
20
20
years of professional experience
Work History
Attendent
A Pineywoods Home Health Services
Lufkin, TX
03.2021 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained accurate records of patient care and progress for effective communication.
- Collaborated with healthcare professionals to develop personalized care plans.
- Implemented best practices in hygiene and sanitation for client environments.
- Enhancing the clients emotional well-being
- Keeping clean, neat, and organized to give for the clients to move about the home
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting the clients with questions or concerns.
- Developed and maintained strong relationships with the clients to increase loyalty, trust and satisfaction.
- Provided exceptional customer service by promptly addressing clients needs and requests.
- Utilized strong interpersonal skills to establish rapport with clients.
- Monitored client health status, reporting changes to nursing staff promptly.
- Handled cash transactions by shopping for their needs
Attendent
Elara Caring
Jasper, TX
10.2017 - 03.2021
- Maintained a clean and safe environment for Clients through regular inspection and cleaning tasks.
- Provided excellent service to clients by promptly responding to inquiries and requests.
- Developed and maintained strong relationships with clients to increase loyalty, trust and satisfaction.
- Responded to clients requests for assistance, toiletries, and personal care items.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health status, reporting changes to nursing staff promptly.
- Implemented best practices in hygiene and sanitation for client environments.
Sales Associate
Dollar Genral
Wells, TX
03.2011 - 02.2012
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to promote an inviting environment.
- Operated point-of-sale system efficiently for accurate transaction processing.
- Collaborated with team members to optimize stock management and inventory control.
- Trained new sales associates on operational procedures and customer service standards.
- Implemented merchandising strategies to maximize product visibility and sales potential.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Janitor
Malone Industries
Deer Park, TX
01.2008 - 04.2009
- Maintained cleanliness and hygiene standards across facilities using industry-standard cleaning practices.
- Implemented waste management procedures to promote sustainability and minimize environmental impact within facilities.
- Collaborated with management to address facility issues promptly, ensuring a safe and clean environment for employees and visitors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, dusting, sweeping and mopping.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Food Service Worker
McDonald's
Center, TX
07.2006 - 02.2007
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Operated kitchen equipment and maintained cleanliness standards, ensuring food safety compliance.
- Monitored food quality and presentation, adhering to brand standards for menu items.
- Resolved customer complaints effectively, promoting positive dining experiences and loyalty retention.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
No Degree - Health And Human Services
Angelina College
Lufkin, TXHigh School Diploma -
Martinsville ISD
Martinsville, TX05-2008
Skills
- Strong work ethic
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Initiative and Self-motivation
- Cleaning procedures
- Incident reporting
- Housekeeping
- Patience
- Child safety monitoring
- Excellent communication
- Time management
- Organizational skills
- Active listening
- Dressing assistance
- Adaptability and flexibility
Timeline
Attendent
A Pineywoods Home Health Services
03.2021 - Current
Attendent
Elara Caring
10.2017 - 03.2021
Sales Associate
Dollar Genral
03.2011 - 02.2012
Janitor
Malone Industries
01.2008 - 04.2009
Food Service Worker
McDonald's
07.2006 - 02.2007
No Degree - Health And Human Services
Angelina College
High School Diploma -
Martinsville ISD